Branch Support Specialist

4 days ago


Hong Kong Island, Hong Kong SAR China HSBC Full time

Wealth and Personal Banking at HSBC is committed to delivering exceptional customer experiences. As an Office Assistant (Branches), you will play a vital role in helping us achieve this goal.

Our team is responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities. We have four key business areas: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

In this role, you will be the first point of contact for customers in the branch. You will greet them in a professional and friendly manner, focus on their needs by anticipating, understanding and responding to their requirements to meet or exceed their expectations within organizational parameters.

To be successful, you must be able to foster teamwork by working cooperatively and effectively with others to resolve problems and make decisions that enhance organizational effectiveness. Additionally, you should be able to identify and escalate risks and issues promptly.



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