Branch Operations Trainer

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

About Dah Sing Financial Group

The company is a leading financial services provider in Hong Kong and China, with a network of over 70 branches across the region. Our values are centered around caring, teamwork, and progressiveness.

As a core member of our Sales Optimization & Support Team, you will play a key role in implementing operational efficiency initiatives related to sales and services systems.

Main Responsibilities:
  • Develop and maintain training procedures and materials to ensure staff have the necessary skills to perform their jobs effectively.
  • Present information using various instructional techniques, including role-playing, simulations, and group discussions.
  • Investigate and report on employee complaints and operational incidents to identify areas for improvement.
  • Evaluate training needs through surveys, interviews, and case studies.
  • Monitor and assess the effectiveness of training programs.
  • Perform other duties as assigned by Branch Management.

To be successful in this role, you should have:

  • A degree in Business Administration or a related field, with at least 3 years of relevant experience in training, banking, or finance.
  • Excellent analytical and reporting skills, with the ability to work independently and under pressure.
  • A strong sense of responsibility and attention to detail.
  • Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
  • Good written and spoken English and Chinese language skills.


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