Network Solutions Specialist
2 days ago
At ManpowerGroup Hong Kong, we are seeking a highly skilled Network Engineer to join our team.
Job Description:The successful candidate will be responsible for supporting the team to operate managed service solutions with incident management, problem management and change management. This includes providing Tier 2 technical support for managed service customers, liaising with internal departments, vendors and customers for delivery of managed services.
Requirements:- Degree / Higher Diploma holder in Computer Science, Computer Studies, Information Technology or related disciplines.
- Minimum 4 years relevant experience in supporting managed service projects or in-house IT support, or related disciplines.
- Good technical knowledge in various brands of networking products and solutions such as Cisco, Juniper, Fortinet, Huawei, etc.
- Holder of professional certifications such as CCNP/CCNA is a must.
- Familiar with ITIL IT Service Management framework.
- Strong problem solving and analytical skills.
- Good customer service and interpersonal skills.
- Proficiency in spoken and written English.
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