Training and Development Specialist

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China British American Tobacco Full time

Unlock Your Potential as a Travel Retail Training Specialist

At British American Tobacco, we're committed to creating a better tomorrow. As a Travel Retail Training Specialist, you'll play a crucial role in shaping the future of our business.

Key Responsibilities:

  • Design and deliver engaging training sessions to enhance product knowledge, selling skills, and customer service excellence.
  • Develop and organize training programs for brand ambassadors, ensuring they're equipped to meet business objectives.
  • Formulate sales training strategies and plans aligned with brand strategies and organizational objectives.
  • Maintain and update training materials to reflect individual market portfolios.
  • Manage the global training calendar for all categories.
  • Collaborate with trade and external stakeholders to identify training needs and achieve business objectives.
  • Review and improve training policies, workflow, and procedures.
  • Monitor and evaluate training program effectiveness through assessments, feedback, and performance metrics.

Requirements:

  • Minimum 1 year of relevant experience in training.
  • Bachelor's degree holder.
  • Fluent in English, with fluency in additional languages a plus.
  • Proven experience as a Training Specialist or in a similar role.
  • Strong understanding of learning and development principles and training methodologies.
  • Experience designing and delivering comprehensive training programs.
  • Excellent presentation, facilitation, and communication skills.
  • Strong project management skills.

About Us:

At British American Tobacco, we're a global leader in the tobacco industry, with a commitment to innovation and sustainability. We're proud to be a global top employer, with a diverse and inclusive culture that values collaboration and teamwork.



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