Branch Officer

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full time
Job Description

**Job Summary:**

We are seeking a highly skilled and experienced Branch Officer to join our team at The Bank of East Asia. As a Branch Officer, you will be responsible for ensuring the smooth operation of our branch, providing exceptional customer service, and driving sales growth.

Key Responsibilities:

  • **Compliance and Risk Management:** Ensure that all branch operations and financial activities are in compliance with the Bank's policies and procedures, safeguarding customer information and Bank properties.
  • **Customer Service:** Provide excellent customer service, assisting customers and branch personnel in complaint cases, and motivating and monitoring customer referrals and referral quotas achieved by tellers.
  • **Sales and Business Development:** Collaborate with the Branch Manager/Assistant Branch Operations Manager to drive sales-related matters, identifying opportunities to increase revenue and grow the business.
  • **Team Leadership:** Lead and motivate a team of branch staff, providing guidance and support to ensure the successful delivery of branch objectives.
  • **Operational Excellence:** Ensure the efficient operation of the branch, managing day-to-day activities, and implementing process improvements to enhance customer experience and reduce costs.

Requirements:

  • **Education:** HKDSE/HKCEE or above, with 5 subjects, including Chinese, English, and Mathematics at Level 2/Attained/Grade E or above.
  • **Experience:** A minimum of 3 years' relevant experience, with at least 1 year at a supervisory level.
  • **Certifications:** Pass in the Hong Kong Securities Institute Licensing Examination or an Exempted/Qualified Securities Dealer, and MPF and Insurance Intermediaries Qualifying Examinations.
  • **Skills:** Sound knowledge of the retail banking business and operations, good interpersonal, communication, sales, and management skills, self-motivated, and able to work under pressure.
  • **Language:** Proficiency in both spoken and written English and Chinese, knowledge of Putonghua an advantage.

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