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Head of Professional Services

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China One Arrow Consulting Full time
Job Title: Head of Professional Services

One Arrow Consulting is seeking a highly experienced and skilled professional to lead our team of Functional Consultants in Asia. As the Head of Professional Services, you will be responsible for managing a team of experts who provide pre-sales support, customer service, and new client implementations.

Key Responsibilities:
  • Lead and manage a team of Functional Consultants across Hong Kong and Singapore.
  • Provide pre-sales support, customer service, troubleshooting, and new client implementations.
  • Serve as the senior representative for Asia customers.
  • Hire and train junior consultants, promoting team development.
  • Collaborate with global teams to enhance service delivery.
  • Ensure successful migrations and troubleshooting for client needs.
  • Define, test, and deliver new software features and functions.
  • Present complex concepts to senior executives, fostering strong customer relationships.
  • Oversee technical aspects of customer sales presentations.
  • Manage complex customer implementations and post-implementation support.
Requirements:
  • Graduate or Post Graduate in finance with a focus on Accounting.
  • Minimum 10-15 years or above in fund administration / fintech companies would be ideal, with experience in software like Multifonds.
  • Expertise in migrations, troubleshooting, and customer support.
  • Strong communication skills and customer focus.
  • Ability to analyze complex information and work collaboratively.