Head of Distribution Innovation and Experience

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Job Description
A Career with Hang Seng Bank

Hang Seng is committed to delivering exceptional service. Our people are our most valuable asset, and we strive to enhance our performance for customers by providing best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.

Retail Distribution
Wealth and Personal Banking

Hang Seng's Retail Distribution business focuses on personal wealth management and financial services. Our one-stop wealth management initiatives cater to both affluent and mass integrated account customers. With around 260 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong, offering an extensive range of products to our valued customers.

We are currently seeking a high-calibre professional to join our branch network as Head of Distribution Innovation and Experience.

The incumbent will take a leadership role to develop and transform Distribution network strategy by creating, implementing, and supporting relevant innovative and comprehensive solutions and services to the branch operations and various customer segments. He/she will advocate, develop, and communicate to the leadership team a holistic vision and strategy for Retail Distribution to all stakeholders across Wealth & Personal Banking and articulate the value of the Future Branch Model and integrate it into the business operating model from the perspective of sales revenue, cost saving, customer experience, and operational efficiencies.

Key Responsibilities
  • Formulate strategies to transform Distribution network with an objective of anticipating or shaping customer behaviour, improving client experience, and delivering efficiency gain.
  • Develop footprint strategy with site optimization, location strategy, cost/income efficiency, branch archetype, and sales/service model.
  • Reshape channel model including cross-channel and Omni-channel journeys, using technology and process redesign and working with innovation partners.
  • Overall accountability for innovation and new technology projects of Retail Distribution (RSS) by either driving directly or working with central teams, including implementation, review, and successful rollout.
  • Collaborate with RSS, WPB, and wider process and operation owners to streamline and digitize processes as per strategy.
  • Collaborate with other Channels e.g. Digital and Call Center in planning and executing Omni-channel strategy.
  • Drive transaction migration or transaction reduction together with Digital channel.
  • Accountable for branch and customer feedback on operational effectiveness and efficiency and carrying out streamlining projects corresponding to those feedback.
  • Analyze and interpret customer footprint and behaviour at Branch to understand customer patterns for designing better customer journeys.
Requirements
  • University degree in Business Administration or a related discipline.
  • Minimum 15 years of working experience in strategy and project management in banking and familiar with operation processes of branch and automated channels.
  • Excellent communication, interpersonal, and leadership abilities.
  • Strong business acumen with a strategic orientation. Sound problem-solving abilities.
  • Proficiency in both English and Chinese.
  • High level of customer-centricity mindset with dedication to deliver exceptional quality services for customers.

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
#LI-HASE

  • Head of Distribution Innovation and Experience

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job OpportunityHang Seng Bank Limited is committed to service excellence and seeks a high-calibre professional to join our branch network as Head of Distribution Innovation and Experience.The successful candidate will take a leadership role to develop and transform Distribution network strategy by creating, implementing and supporting relevant innovative and...

  • Head of Distribution Innovation and Experience

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job OpportunityHang Seng Bank Limited is committed to excellence in service. Our people are our most valuable asset, and we strive to enhance our performance for customers by providing best-in-class products and services. We seek high-calibre talent to join our team and contribute to our dynamic working environment, career development opportunities, and...

  • Head of Distribution Compliance

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Distribution Compliance to join our team at Company 28 - Manulife (International) Limited. As a key member of our compliance team, you will be responsible for leading the implementation and effectiveness of our Control Monitoring Framework for all distribution channels.Key...

  • Head of Distribution Compliance Expert

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job Title: Head of Distribution ComplianceAbout the Role:We are seeking a highly skilled and experienced Head of Distribution Compliance to lead our distribution compliance team. The successful candidate will be responsible for ensuring that our distribution operations are compliant with all relevant regulatory requirements.Key Responsibilities:Lead the...

  • Head of Distribution Compliance Expert

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job Title: Head of Distribution ComplianceAbout the Role:We are seeking a highly skilled and experienced professional to lead our distribution compliance team. As the Head of Distribution Compliance, you will be responsible for ensuring that our distribution channels operate in compliance with relevant regulatory requirements.Key Responsibilities:Lead the...

  • Head of Distribution Compliance

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Distribution Compliance to join our team. As a key member of our compliance function, you will be responsible for leading the development and implementation of compliance strategies and programs to ensure that our distribution operations are in line with regulatory requirements.Key...

  • Head of Distribution Compliance Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Distribution Compliance to join our team at Company 28 - Manulife (International) Limited. As a key member of our compliance team, you will be responsible for leading the implementation of our compliance framework and ensuring that our distribution operations are in line with regulatory...

  • Head of Distribution Compliance

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Distribution Compliance to join our team. As a key member of our compliance function, you will be responsible for leading the development and implementation of our distribution compliance strategy.Key ResponsibilitiesLead the team to identify new regulatory changes on insurance and MPF...

  • Head of Distribution Compliance Expert

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job Title: Head of Distribution ComplianceAbout the RoleWe are seeking a highly experienced and skilled Head of Distribution Compliance to join our team. As a key member of our compliance function, you will be responsible for leading the development and implementation of our distribution compliance strategy, ensuring that our business operations are in line...

  • Head of Distribution Compliance Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job DescriptionThe OpportunityAt Manulife, we are seeking a highly skilled and experienced Head of Distribution Compliance to join our team. As a key member of our compliance function, you will play a critical role in ensuring that our distribution operations are in compliance with relevant regulatory requirements.Key ResponsibilitiesLead the team in...

  • Head of Distribution Compliance Expert

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job DescriptionThe OpportunityWe are seeking a highly skilled and experienced professional to lead our Distribution Compliance team. As the Head of Distribution Compliance, you will be responsible for ensuring that our distribution channels operate in compliance with regulatory requirements and industry standards.Key ResponsibilitiesLead the team in...

  • Head of Distribution Compliance Expert

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our Distribution Compliance team. As the Head of Distribution Compliance, you will be responsible for ensuring that our distribution operations are in compliance with all relevant regulatory requirements.Key ResponsibilitiesLead the team to identify new regulatory changes...

  • Head of Distribution Compliance

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Distribution Compliance to join our team at Manulife. As a key member of our compliance function, you will be responsible for leading the development and implementation of our distribution compliance strategy, ensuring that our business operations are in line with regulatory requirements...

  • Head of Distribution Compliance Expert

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job DescriptionThe OpportunityWe are seeking a highly skilled and experienced professional to lead our distribution compliance team. As the Head of Distribution Compliance, you will be responsible for ensuring that our distribution channels operate in compliance with regulatory requirements and company policies.Key ResponsibilitiesLead the team to identify...

  • Head of Distribution Compliance

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our Distribution Compliance team at Company 28 - Manulife (International) Limited. As the Head of Distribution Compliance, you will be responsible for ensuring that our distribution channels operate in compliance with regulatory requirements and industry standards.Key...

  • Head of Digital Transformation and Innovation

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job DescriptionA Career with Hang Seng BankHang Seng Bank is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...

  • Head of Customer Experience Manager

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China hang lung properties Full time

    Job Title: Head of Customer ExperienceAt Hang Lung Properties, we are seeking a seasoned professional to lead our customer experience efforts. As the Head of Customer Experience, you will be responsible for developing and implementing strategies to improve customer relationships, dedication, and satisfaction.Key Responsibilities:Develop and implement...

  • Head of Customer Experience Manager

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China hang lung properties Full time

    Job Title: Head of Customer ExperienceAt Hang Lung Properties, we are seeking a highly skilled and experienced professional to lead our customer experience team.Job Summary:The Head of Customer Experience will be responsible for developing and implementing strategies to improve customer relationships, dedication, and satisfaction. This role will work closely...

  • Head of Customer Experience Manager

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China hang lung properties Full time

    Job Title: Head of Customer ExperienceJob Summary:We are seeking a highly experienced and skilled Head of Customer Experience to lead our customer experience team and drive customer satisfaction across our portfolio in Hong Kong and Mainland.Key Responsibilities:Develop and implement strategies to improve customer relationship, dedication, and satisfaction,...

  • Head of Business Planning and Productivity Management

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Job DescriptionHSBC is seeking a high-calibre professional to join our team as Head of Business Planning and Productivity Management. This role will provide strategic focused support to the AMH Head of Distribution, setting vision and defining future strategic direction of overall distribution.Key ResponsibilitiesProvide direct and strategic support to the...