Head of Digital Transformation and Innovation

5 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Job Description

A Career with Hang Seng Bank

Hang Seng Bank is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Wealth & Personal Banking (WPB) - WPB Transformation and Management

We are currently seeking a high-calibre professional to join our department as Head of WPB Transformation and Management.

Key Responsibilities
  • Drive the development of WPB platform and customer journey transformation plans and innovations to achieve WPB and the Bank's business strategy.
  • Lead and manage the progress of key WPB platform and journey transformation initiatives through agile value streams and collaboration with internal groups, local teams and external suppliers.
  • Collaborate with WPB business units on IT Projects prioritisation based on the business case to optimise IT resources usage, and liaise with Digital Business Services (DBS) on overall IT budget management, resources allocation and prioritisation amongst all WPB projects. Review and track business benefits of WPB IT / transformation initiatives.
  • Provide governance of transformation projects and coordinate WPB governance meetings to oversee all WPB's infrastructure, operations, technology, change initiatives, and third party distribution partners; and the relationships with Global Functions and DBS as necessary to execute corresponding activities.
  • Work with respective WPB business units to identify process streamlining and re-engineering opportunities, oversee and report on project progress and respective benefits as appropriate.
  • Lead the team to develop strong business focus when implementing various platform and customer journey transformation initiatives to achieve the intended business outcomes. Ensure all control measures relevant to the job responsibilities are undertaken to minimise the risk exposure of the Bank.
  • Manage operational risks including the identification, assessment, mitigation and controls, loss identification of, and reporting on those risks.
Requirements
  • Seasoned financial services professional with experiences in customer journey design and management, technology, and digital transformation, preferably in the wealth management and personal banking business, and related regulatory, compliance and operational risk fields.
  • Proven track record of effective and agile project management, including project planning and decision making, identifying priorities and bringing a wide range of projects to successful completion.
  • Strong team leadership to manage project teams and engage with diverse business and functional stakeholders, coach and support teams at different levels.
  • Strong problem-solving skills with conceptual and analytical capabilities to work with ambiguities.
  • Acute sense of business direction and thorough knowledge of WPB business and Fintech to exercise sound judgment in cross-WPB transformation initiatives.
  • Keep abreast of technology and market developments, and business trends to explore new business opportunities.
  • Strong sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
  • Strong written communication skills, ability to clearly document the current state and the recommendations.
  • University degree in a relevant discipline, or a professional qualification.
  • High proficiency in Chinese and English.

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