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Digital Banking Expert

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time

Job Summary

The Digital Banking Expert role at Bank of Communications (Hong Kong) Limited involves delivering top-notch customer service through the introduction of digital banking services, enhancing the overall customer experience, and gathering valuable feedback for continuous improvement.

  • Responsibilities also include handling customer inquiries and escalating matters when necessary, as well as providing support with branch administration and operations.
  • To succeed in this position, candidates must possess strong language skills, be digitally adept, and possess excellent interpersonal and communication abilities.

Key Qualifications

  • Secondary education or equivalent.
  • At least 1 year of experience in customer-facing roles.
  • Digital literacy and familiarity with mobile devices.
  • Effective language proficiency in English, Chinese, and Putonghua.
  • Exceptional interpersonal and communication skills.
  • ECF certification is a significant plus.