Senior Payment Solutions Expert

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Checkout Full time

Company Overview

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We are Checkout, a cutting-edge fintech company dedicated to making payments easier and more efficient for businesses worldwide.

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Job Description

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  2. Client Relationship Management

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    As a key member of our team, you will establish and maintain long-term relationships with top clients in the Crypto and iGaming sectors, addressing their technical needs and providing personalized support.

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  3. Customer Success

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    You will work closely with clients to understand their business objectives, identify opportunities to enhance their payment experiences, and ensure seamless integration with our products.

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  4. Technical Support

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    With your expertise, you will provide timely and effective technical assistance to clients, resolving complex issues and minimizing disruptions to their payment infrastructure.

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  5. Project Management

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    You will oversee the implementation of new payment solutions and technical migrations for clients, collaborating with cross-functional teams to deliver successful outcomes within agreed timelines and specifications.

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  6. Product Feedback and Market Intelligence

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    You will act as a liaison between clients and internal teams, gathering valuable insights and feedback to inform product development and stay ahead of industry trends.

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Requirements

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  • Experience and Education

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    A minimum of 2 years of experience in an analytical or technical role, with a Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics).

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  • Familiarity with Payments Industry Regulations and Technical Frameworks

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    A solid understanding of Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT) and API-based integration methods and related tools/frameworks.

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  • Communication and Interpersonal Skills

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    Excellent communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.

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  • Results-Oriented Approach

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    A results-driven approach with a focus on delivering exceptional customer satisfaction.

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  • Language Skills

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    Good English language skills, with proficiency in Mandarin and Cantonese.

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What We Offer

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We provide a dynamic work environment, collaborative teams, and opportunities for growth and professional development. Our offices are equipped with state-of-the-art facilities, including amazing snacks, breakfast, and lunch options.

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Join Our Team

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We're committed to creating an inclusive workplace where everyone has the opportunity to succeed. If you're passionate about payments and customer success, we'd love to hear from you.



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