Client Service Specialist

7 days ago

Hong Kong, Central and Western District, Hong Kong SAR China State Street Full time

Who we are looking for

We are seeking a dedicated professional to join our Financing Solutions APAC coverage team. In this role, you will be responsible for the daily management of customer accounts within the region. Your tasks will include addressing inquiries, updating program parameters, monitoring risks and performance, preparing presentation materials, communicating updates to clients, resolving operational issues, and escalating matters to relevant stakeholders to ensure high levels of customer satisfaction and support business growth.

This position primarily requires in-office work, with some flexibility for remote opportunities.

Why this role is significant to us

The team you will be part of operates under State Street Global Markets (SSGM). When institutional asset owners and managers seek research, trading, securities lending, and innovative portfolio strategies, they rely on the SSGM business unit. Our primary objective is to enhance and safeguard our clients' portfolio values through technology application, trading optimization, and global market integration.

If you are ready to make a significant impact in the capital markets industry from the outset, this role may be for you.

Key Responsibilities

As a Client Service Manager, your responsibilities will include:

Addressing client inquiries, troubleshooting issues, providing information, and ensuring client satisfaction with the services and products offered by Financing Solutions. Overseeing the process of updating client program parameters in our systems and assisting in the review of client lending profiles; conducting regular assessments of client parameters to ensure compliance with guidelines. Managing internal risk and compliance matters related to assigned client relationships, as well as coordinating any specific client requirements. Monitoring client satisfaction and financial performance, proactively addressing complaints, and escalating risks and opportunities as necessary. Managing program communications with clients. Preparing presentations, benchmarking data, and performance updates for clients. Researching and discussing factors affecting clients' lending performance. Collaborating as part of a regional Client Service team to support client needs across the APAC region. Partnering with Financing Solutions Relationship Managers to support key strategic program relationships. Assisting in the onboarding and setup of new client relationships through close collaboration with the Sales team and Onboarding functions. Working with Global Services and other State Street divisions to address operational issues and identify potential cross-sales opportunities for joint clients.

What we value

The following skills will contribute to your success in this role:

A strong team player comfortable collaborating across complex organizations. Knowledge of financial markets, custody banking, and preferably the securities lending industry. Experience with financial institutions and/or hedge funds. Familiarity with MCH or DML preferred. Technical proficiency in MS Excel, Word, PowerPoint, and Salesforce. Excellent communication skills and the ability to effectively organize and prioritize your workload.

Education & Preferred Qualifications

Bachelor's degree. Proficiency in Mandarin (or Korean) and English. 2-5 years of experience in securities lending, custody banking, and/or accounting preferred.

Are you the right candidate? Yes

We value the diverse backgrounds and experiences our employees bring. While each vacancy outlines our ideal candidate, we encourage you to apply even if you do not meet every requirement. If you embrace change and innovation, focus on the bigger picture, make data-driven decisions, and excel as a team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers, and asset intelligence companies globally. We are making significant strides in the financial services industry through technology and product innovation. For over two centuries, we have been committed to safeguarding and managing the investments of millions. Our services include investment servicing, data & analytics, investment research & trading, and investment management for institutional clients.

Work, Live and Grow. We strive to create an exceptional work environment. Our benefits packages are competitive and comprehensive, varying by location, but typically include generous medical care, insurance, and savings plans, among other perks. We offer flexible work programs to accommodate your needs and a wealth of development programs and educational support to help you reach your full potential.

Inclusion, Diversity, and Social Responsibility. We believe that our employees' diverse backgrounds, experiences, and perspectives are vital to fostering an inclusive environment where everyone can thrive and contribute value to our organization and clients. We welcome candidates from diverse origins, backgrounds, abilities, ages, sexual orientations, gender identities, and personalities. State Street is committed to active engagement with communities worldwide, serving as both a partner and a leader. We provide tools to help balance your professional and personal life, including paid volunteer days, matching gift programs, and access to employee networks that connect you to what matters most.

State Street is an equal opportunity and affirmative action employer.

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