eMPF Centre Customer Experience Specialist

Responsibilities Provide counter services to walk‑in and pre‑booked customers at the service centre Handle and resolve MPF / eMPF enquiries and complaints effectively Assist customers in registering and managing their eMPF accounts using tablets or self‑service kiosks Deliver customer services in accordance with company policies and regulatory...

eMPF Customer Care Executive Job Duties: Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries Plan and suggest the strategy to deal with complicated and complaint cases Execute the solution with call agents or may require calling the complainants Assist to manage a call centre sub-team, especially to monitor the...

We are seeking a highly experienced and results-oriented leader to serve as eMPF Contact Centre Head. Reporting to the Head of Business, you will play a critical role in the overall management and strategic direction of our call centre operations, ensuring exceptional service delivery and operational efficiency. You will be responsible for driving service...

A prominent financial services firm in Hong Kong is seeking a seasoned eMPF Contact Centre Head to oversee and enhance call centre operations. The ideal candidate will possess a Bachelor's degree and over 10 years of experience in call centre environments, including at least 5 years in leadership roles. You will be responsible for leading a high-performing...

Job Duties Provide counter service to walk‑in and pre‑booked customers Educate clients to adopt eMPF digital tools Support the MPF administration process for visitors Perform services according to company rules and relevant regulatory requirements Education / Qualification Form 5 graduate Skills / Knowledge Good communication and presentation skills and...

A leading banking institution in Hong Kong seeks an Associate for its Contact Centre in Consumer Banking. This role involves providing comprehensive service to customers through various channels, ensuring their satisfaction while maintaining operational standards. Candidates should be post-secondary educated with experience in customer service, and must...

Select how often (in days) to receive an alert: Your role: Provide counter service to walk-in and pre-booked customers at service centre Solve MPF related enquiries and complaints effectively Educate and promote digitalization (electronic way of MPF account management) with tablet and kiosk to the public. Perform services according to company rules and...

A leading financial services company in Hong Kong is urgently seeking a Call Centre and Customer Experience Team Lead. You will manage daily operations of the call center, ensuring high-quality customer service and performance. The ideal candidate has over 5 years of experience in customer service within the banking sector, alongside strong supervisory...

A leading banking institution in Hong Kong is seeking an Officer for its Customer Centre. The role involves engaging with customers via phone, email, and chat, responding to inquiries, and collaborating with teammates to enhance customer experience. Candidates should have a post-secondary education and preferably experience in a call centre or the banking...

A premium wine retailer in Hong Kong is seeking an Ambassador to ensure exceptional client experiences and meet sales targets. The ideal candidate should have a diploma or above and possess strong communication skills in English, Cantonese, and Mandarin. Excellent customer service and sales skills are essential. Fresh graduates are welcome to apply. Benefits...