eMPF Service Centre Executives

Responsibilities Provide counter services to walk‑in and pre‑booked customers at the service centre Handle and resolve MPF / eMPF enquiries and complaints effectively Assist customers in registering and managing their eMPF accounts using tablets or self‑service kiosks Deliver customer services in accordance with company policies and regulatory...

We are seeking a highly experienced and results-oriented leader to serve as eMPF Contact Centre Head. Reporting to the Head of Business, you will play a critical role in the overall management and strategic direction of our call centre operations, ensuring exceptional service delivery and operational efficiency. You will be responsible for driving service...

eMPF Customer Care Executive Job Duties: Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries Plan and suggest the strategy to deal with complicated and complaint cases Execute the solution with call agents or may require calling the complainants Assist to manage a call centre sub-team, especially to monitor the...

Select how often (in days) to receive an alert: Your role: Provide counter service to walk-in and pre-booked customers at service centre Solve MPF related enquiries and complaints effectively Educate and promote digitalization (electronic way of MPF account management) with tablet and kiosk to the public. Perform services according to company rules and...

A prominent financial services firm in Hong Kong is seeking a seasoned eMPF Contact Centre Head to oversee and enhance call centre operations. The ideal candidate will possess a Bachelor's degree and over 10 years of experience in call centre environments, including at least 5 years in leadership roles. You will be responsible for leading a high-performing...

IT Project Manager (Pension/ eMPF), Insurance, 70k Our client is a leading insurance company. This role is responsible for managing post‑implementation activities and ensuring the smooth operation of the eMPF platform. The IT Manager will act as the primary liaison between business users, IT teams, and vendors to resolve issues, implement minor...

A leading service provider in Hong Kong is seeking a customer service representative to provide counter services at the service centre. This role involves handling MPF enquiries, assisting customers with online processes, and ensuring high-quality service delivery. The ideal candidate should have frontline customer service experience, good communication...

Being an Assistant Vice President, Compliance, the role is responsible to support Vice President, Compliance & QA, eMPF as the 1.5 line of defense for the eMPF project, to develop and maintain a comprehensive compliance and quality assurance framework with the objective to ensure the adherence to all regulatory requirements while achieving the highest...

A financial services company in Hong Kong is looking for a client service representative to provide counter service and educate clients on eMPF digital tools. The ideal candidate should have at least 1 year of frontline experience, be a Form 5 graduate, and possess good communication skills. Responsibilities include supporting MPF administration and ensuring...

Add expected salary to your profile for insights Being a Assistant Vice President, Compliance, the role is responsible to support Vice President, Compliance & QA, eMPF as the 1.5 line of defense for the eMPF project, to develop and maintain a comprehensive compliance and quality assurance framework with the objective to ensure the adherence to all regulatory...