Head of Contact Centre — Strategy, Ops

We are seeking a highly experienced and results-oriented leader to serve as eMPF Contact Centre Head. Reporting to the Head of Business, you will play a critical role in the overall management and strategic direction of our call centre operations, ensuring exceptional service delivery and operational efficiency. You will be responsible for driving service...

A leading banking institution in Hong Kong is seeking a Head of Frontline Operations Support to drive revenue initiatives and enhance customer experiences in their contact centre. The ideal candidate has a university degree in Business Administration and proven banking experience, particularly in project management. This role requires strong leadership,...

Assistant Manager - Contact Centre and Remote Channel Join to apply for the Assistant Manager - Contact Centre and Remote Channel role at HSBC 4 days ago Be among the first 25 applicants Some careers have more impact than others. Wealth and Personal Banking (WPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers...

Specialist, Visitor Services (Contact Centre) Join to apply for the Specialist, Visitor Services (Contact Centre) role at Hong Kong Tourism Board . As a key member of our Visitor Services team, you will act as the primary communicator across multiple channels—including live chat, social media, hotline, and email—to answer visitor enquiries and enrich...

We are seeking a Head of Revenue Operations & Strategy to own the full commercial lifecycle — from vision to revenue delivery . This is a revenue-first leadership role blending strategic marketing, ecosystem growth, and end-to-end sales execution to scale sponsorship and partnership revenue across APAC and beyond. You will report to the CEO, sit on the...

Specialist, Visitor Services (Contact Centre) At the Hong Kong Tourism Board, we are passionate about showcasing our city as a must-visit destination. Renowned for its iconic skyline, culinary wonders, and rich cultural tapestry where East meets West, Hong Kong is a bustling metropolis offering extraordinary experiences to a diverse array of travelers. We...

Specialist, Visitor Services (Contact Centre) Location: Hong Kong WHO ARE WE? At the Hong Kong Tourism Board, we are passionate about showcasing our city as a must-visit destination. Renowned for its iconic skyline, culinary wonders, and rich cultural tapestry where East meets West, Hong Kong is a bustling metropolis that offers extraordinary experiences to...

A financial services company in Hong Kong is looking for a Senior Officer/Officer for their Contact Centre in Consumer Banking. This role involves responding to customer inquiries and ensuring a positive experience through effective communication and teamwork. Candidates should have a post-secondary education, preferably in any discipline, with experience in...

(Senior) IT Manager / Head | Asset Management (Infra, Cybersecurity, Cloud Ops) About the job (Senior) IT Manager / Head | Asset Management (Infra, Cybersecurity, Cloud Ops) King Deux Search & Consulting is a specialized executive search firm that offers bespoke talent solutions for financial services and commerce. We are committed to not only finding the...

A leading financial services provider in Hong Kong is seeking an Assistant Manager for their Contact Centre. Responsibilities include data management, creating dashboards, and resolving customer inquiries. The ideal candidate possesses at least 2 years of experience in the banking sector, strong analytical skills, and proficiency in data analytics...