Assistant Manager

2 days ago


Hong Kong Island, Hong Kong SAR China HSBC Full time

Assistant Manager - Contact Centre and Remote Channel Join to apply for the Assistant Manager - Contact Centre and Remote Channel role at HSBC 4 days ago Be among the first 25 applicants Some careers have more impact than others. Wealth and Personal Banking (WPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world‑class wealth management through best‑in‑class, mobile‑first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation. We are currently seeking a high calibre professional to join our team as an Assistant Manager, Wealth & Personal Banking - Contact Centre and Remote Channel. Principal Responsibilities Handle inbound calls from Premier Customers. Provide quality services and resolve customer's queries Listen to our customers, understand their needs, and recommend appropriate financial services and solutions Assist Senior Team Managers in leading and mentoring the agents to enhance their capabilities and professionalism; and empowering the agents to optimise the efficiency of their performance Handle disputes and customer complaints or suspected fraud cases as and when required Deliver upon quantitative and qualitative key performance indicators, in line with business strategies and regulatory requirements Comply with procedures, policies and regulatory requirements to safeguard customers' and the bank's interests Qualifications Proficient in written and spoken English and Chinese; Mandarin is an advantage 3+ years of relevant customer service experience in banking and financial institution environment/contact center is preferred License holder of HKSI 1,7,8 and IIQE 1, 2, 3 and compliance with related Continuing Professional Development (CPD) requirements Strong customer service mind‑set and high dedication to service excellence. Strong communication and problem‑solving skills Sound knowledge of Retail Banking and Wealth Management financial products Candidate with less experience will be considered for a Senior Wealth & Personal Banking Executive role The employment is subject to the Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to You'll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within a inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Seniority level Entry level Employment type Full‑time Job function Finance Industries Banking #J-18808-Ljbffr



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