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Analyst/Associate, Operations, Account Services, Corporate Banking
2 months ago
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibility
Corporate Account Services
Process Management
- Assist the section manager to manage the day to day activities of the section
- Handle and process requests for account opening, change of mandate, change of address, miscellaneous account maintenance and related activities in banking systems in accordance with the established processing/control procedures, operating Delegation of Authorization (DoA), service standards
- Handle and respond to inquiries/requests from internal/external partners/customers on service and account services processing of related matters
- Give suggestion for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of Management Tool Kit (MTK) continuously
- Adhere, provide guidance to section members and comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations, e.g. AML, Code of Conduct, Information Security
- Comply with User Development and/or Managed Applications (UDMA) Policy requirement as well as UDMA governance process, control and support tasks, if required
- Escalate exceptional/outstanding/suspicious transactions to unit/section manager and other relevant parties where appropriate for necessary action per the Enhanced Incident Escalation/Incident Management Policy
- Provide coordination, guidance, coaching and counseling to section members in completing the section's responsibilities
- Promote and encourage open and good communication amongst all levels of members
- Support system enhancement for various systems to perform user acceptance tests, live verifications, drill tests, etc
- Support preparation of FATCA, Common Reporting Standard (CRS), Deposit Protection Scheme (DPS) and various reporting to regulators
- Support the preparation of periodic performance, productivity, risk matrix reporting to management
- Support any initiatives, new services, ad-hoc tasks and perform coordinator role as designated (e.g. BCP coordinator, PC coordinator, housekeeping coordinator, etc)
- Post-secondary Education or above
- 6 years of relevant working experience in banking operations (Less experience will be considered at Analyst)
- Knowledge and experience of banking operations and account services processing
- Cash products' knowledge
- Operational skills and knowledge
- Accuracy and thoroughness in work
- Good sense of risk control
- Result and customer service oriented
- Positive attitude, self-motivated, creative and innovative
- Good interpersonal and problem-solving skills
- Good team player, supportive and flexible to take up departmental tasks
- Good in both written and spoken English
- Good PC knowledge and skills
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
