Senior Associate, Account Operations, Consumer Banking Group Operations

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

Job Summary

We are seeking a highly skilled Senior Associate to join our Consumer Banking Group Operations team. As a key member of the team, you will be responsible for performing a full set of customer documents checking and system updates, maintaining account status, and participating in system enhancement and process improvement projects.

Key Responsibilities

  • Perform thorough checks on customer documents and update customer information in a timely manner.
  • Maintain accurate account status, including dormant accounts, blocked accounts, and account closures.
  • Ensure all transactions are properly checked and completed on time.
  • Contribute to the development and implementation of system enhancements and process improvements.
  • Ensure compliance with risk and regulatory standards.
  • Coach and mentor junior staff members.

Requirements

  • Degree in Business Administration, Information Systems, or related field.
  • Minimum 5 years of experience in consumer banking operations, with at least 1 year of team management experience.
  • Strong knowledge of consumer banking practices and procedures.
  • Experience in digitization and transformation projects is highly desirable.
  • Excellent analytical and problem-solving skills.
  • Strong interpersonal and communication skills.
  • Good risk awareness and ability to work in a team environment.
  • Proficiency in MS Office and ability to type Chinese characters.

About Us

DBS Bank is a leading financial services group in Asia, with a strong commitment to innovation and customer satisfaction. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply

Only shortlisted candidates will be notified. We look forward to receiving your application.



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