IT Incident Manager

IT Incident and Change Management Manager Responsibilities: Lead daily IT Operations meetings to review and track changes and issues. Evaluate and approve change requests; coordinate Change Advisory Board (CAB) meetings. Monitor change request progress and ensure timely completion. Maintain and update policies and procedures; deliver annual user training....

A consulting firm in Hong Kong is looking for an Assistant Project Manager with experience in Incident and Problem Management. The successful candidate should have a background in Information Technology and 3-5 years of experience in managing incidents and projects. Key responsibilities include developing incident management processes, producing reports, and...

Incident Management: Act as the primary point of contact for IT incidents, ensuring timely resolution and communication. Perform root cause analysis and implement corrective actions to prevent recurrence. Maintain accurate incident records and produce reports for management review. Change Management: Coordinate and manage IT changes across systems and...

SW9343 |12 Jul 2017 Assistant Project Manager (Bank, Incident / Problem Management) Responsibilities Assist Incident manager to develop and maintain all the incidents management processes and procedures documentation; Find out the root cause of all major incidents and management concerned cases, define workaround / permanent resolution / preventive action /...

SW9444 |09 Feb 2018 Incident Technical Support Responsibilities Provide technical support for production incidents Independently carry out incident investigations, root cause analysis, preventive measures with internal and external teams Preparation and review of Incident/Management Report Update and communicate existing procedures & documents On‑duty...

Manager, Operational and Technology Risk Why Mox Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Who are we looking for? The Mox Operational,...

Summary Our client is a well-recognized financial services organization in Hong Kong, with footprint across retail and corporate banking sectors. To contribute to the seamless operations of the bank, they are looking for an IT Service Management Analyst to oversee their change and incident management functions. Responsibilities Change & Management Evaluate...

A healthcare organization in Hong Kong seeks an IT Incident and Change Management Manager. This role requires a bachelor's degree in IT or a related field and at least 5 years' experience in IT Service Management, especially in the banking or financial sectors. Responsibilities include leading IT meetings, managing incident lifecycles, and preparing reports....

A leading financial services organization in Hong Kong seeks an IT Service Management Analyst to oversee their change and incident management functions. Responsibilities include evaluating change requests, overseeing their implementation, and managing incident documentation. Ideal candidates have a Bachelor's degree in IT or a related field, 5+ years of...

A leading financial institution is seeking an experienced incident management professional to oversee the incident response processes. The role involves developing strategies to manage IT incidents effectively while ensuring compliance with industry standards. Candidates should hold a Bachelor's degree in Computer Science or related fields, with proven...