IT Incident and Change Management Manager

Incident Management: Act as the primary point of contact for IT incidents, ensuring timely resolution and communication. Perform root cause analysis and implement corrective actions to prevent recurrence. Maintain accurate incident records and produce reports for management review. Change Management: Coordinate and manage IT changes across systems and...

Summary Our client is a well-recognized financial services organization in Hong Kong, with footprint across retail and corporate banking sectors. To contribute to the seamless operations of the bank, they are looking for an IT Service Management Analyst to oversee their change and incident management functions. Responsibilities Change & Management Evaluate...

A leading financial services organization in Hong Kong seeks an IT Service Management Analyst to oversee their change and incident management functions. Responsibilities include evaluating change requests, overseeing their implementation, and managing incident documentation. Ideal candidates have a Bachelor's degree in IT or a related field, 5+ years of...

A healthcare organization in Hong Kong seeks an IT Incident and Change Management Manager. This role requires a bachelor's degree in IT or a related field and at least 5 years' experience in IT Service Management, especially in the banking or financial sectors. Responsibilities include leading IT meetings, managing incident lifecycles, and preparing reports....

A leading financial institution in Hong Kong is seeking a skilled individual for an IT Services Management role. The successful candidate will oversee IT Change and Incident Management, host key meetings, and ensure adherence to policies. Ideal applicants will possess over 5 years of relevant experience, a Bachelor's degree in IT or Computer Science, and...

Summary Our client is a well-recognized financial services organizations in Hong Kong, with footprint across retail and corporate banking sectors. To contribute in the seamless operations of the bank, they are looking for an IT Service Management Analyst to oversee their change and incident management functions. Responsibilities: Change & Management –...

The Change Manager is responsible for overseeing the change management process within IT system maintenance and support, ensuring changes are implemented with minimal disruption and maximum efficiency. This role also includes on-call support responsibilities to provide oversight and coordination for critical changes and incident-related escalations outside...

A leading financial services company in Hong Kong is seeking an Associate for Technology Service Operations. The role involves managing daily IT Service Management operations including incident, problem, and change management while ensuring compliance with policies. The candidate will also maintain privileged account inventory and streamline operational...

SW9343 |12 Jul 2017 Assistant Project Manager (Bank, Incident / Problem Management) Responsibilities Assist Incident manager to develop and maintain all the incidents management processes and procedures documentation; Find out the root cause of all major incidents and management concerned cases, define workaround / permanent resolution / preventive action /...

Company Description: A leading financial institution offering comprehensive corporate and personal banking services.Location: Kwun Tong, Kwun Tong DistrictNature: Contract (1-Year, Renewable) Job Description Oversee the incident management and incident response (IR) process, ensuring swift restoration of normal service operations to minimize business...