Manager - IT Incident & Change Management - Hays
2 weeks ago
Incident Management: Act as the primary point of contact for IT incidents, ensuring timely resolution and communication. Perform root cause analysis and implement corrective actions to prevent recurrence. Maintain accurate incident records and produce reports for management review. Change Management: Coordinate and manage IT changes across systems and applications following established frameworks (e.g., ITIL). Assess risks, impacts, and dependencies for proposed changes. Continuous Improvement: Identify opportunities to enhance incident and change management processes. Collaborate with cross-functional teams to implement best practices and automation where possible. Qualifications & Skills Bachelor's degree in Information Technology, Computer Science, or related field. 3+ years of experience in IT service management, with a focus on incident and change management. Strong knowledge of ITIL principles and frameworks. Excellent problem-solving, communication, and stakeholder management skills. Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) is a plus. What you need to do now If you're interested in this role, click 'apply now' or submit your CV to Christine.Lau@hays.com.hk
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IT Incident and Change Management Manager
5 days ago
Hong Kong Island, Hong Kong SAR China Hong Kong SAR Oncology Centre Limited Full timeIT Incident and Change Management Manager Responsibilities: Lead daily IT Operations meetings to review and track changes and issues. Evaluate and approve change requests; coordinate Change Advisory Board (CAB) meetings. Monitor change request progress and ensure timely completion. Maintain and update policies and procedures; deliver annual user training....
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IT Service Management Analyst
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Hong Kong Island, Hong Kong SAR China Hong Kong SAR Oncology Centre Limited Full timeA healthcare organization in Hong Kong seeks an IT Incident and Change Management Manager. This role requires a bachelor's degree in IT or a related field and at least 5 years' experience in IT Service Management, especially in the banking or financial sectors. Responsibilities include leading IT meetings, managing incident lifecycles, and preparing reports....
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