IT Service Management Analyst

5 days ago


hong kong, Hong Kong SAR China Rise Associates Asia Limited Full time

Summary Our client is a well-recognized financial services organization in Hong Kong, with footprint across retail and corporate banking sectors. To contribute to the seamless operations of the bank, they are looking for an IT Service Management Analyst to oversee their change and incident management functions. Responsibilities Change & Management Evaluate change requests: Review and assess change request alongside the change committees. Follow through change requests: Oversee the implementation of change requests until completion and ensure that changes were properly recorded. Process improvement & collaborations: Review and update change request procedure when necessary, and communicate with relevant stakeholders in a timely fashion. Incident Management Incident responsible: Follow through the reported incidents from initiation to resolution. Collaborate with relevant teams in the investigation and process of mitigation actions. Manage documentation and improvement: Maintain and update incident management documentation (e.g. playbook and reports). Requirements Holder of Bachelor's degree in Information Technology, Computer Science, or a related field. With 5+ years’ IT service management or IT operation management experience in the financial services sector. Candidates with a valid ITIL certification will be prioritized. With a problem solver mentality. Detail-oriented, proactive, with high integrity and organizational skills. With good language skills across Cantonese, Mandarin, and English. #J-18808-Ljbffr



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