Assistant Project Manager

4 days ago


Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full time

SW9343 |12 Jul 2017 Assistant Project Manager (Bank, Incident / Problem Management) Responsibilities Assist Incident manager to develop and maintain all the incidents management processes and procedures documentation; Find out the root cause of all major incidents and management concerned cases, define workaround / permanent resolution / preventive action / further improvement and keep track of all action items and their progress; Produce Incident Report ("IR") / Root Cause Analysis ("RCA") Report / Proactive Improvement Tracking ("PIT") Report, User Incident Report, etc. on a need basis; Conduct monthly incident / problem sharing session; Conduct annual problem management performance review to ITD management; Produce monthly incident report. Qualifications University graduate in Information Technology or related disciplines Around 3-5 years of Incident / Problem / Change Management or Project Management experience Working knowledge of Incident / Problem / Change Management frameworks such as ITIL v3 Proven communication skills with multiple levels of an organization, including interaction with senior level business partners within the Bank Strong influencing and relationship management skills Self-driven and resourceful to achieve goals independently as well as work well in groups #J-18808-Ljbffr


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