Deskside Support Engineer

Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook. Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools. Provide Install, Move and Change of deskside services to end users. Identify, investigate, and solve problems or incidents in accordance with established...

Responsibilities Provide onsite technical support and troubleshooting to end users on hardware, software, and related computer services. Perform monitoring of IT equipment status. Manage hardware and software inventory. Coordinate with level‑2 support team and vendors to resolve technical issues. Execute ad‑hoc tasks as requested. Requirements Diploma or...

A leading IT solutions provider is seeking a Deskside Support Engineer in Hong Kong. The role involves providing technical support for desktop and mobile devices, performing IT helpdesk functions including troubleshooting, and ensuring effective call resolution. Candidates should have 1-2 years of IT experience, a strong understanding of Microsoft Office and...

Job Duties: Provide desktop on-site support services for the VIP service area according to the specified service level requirements; Provides deskside support services covering PCs, printers, corporate phones, software, VC settings and VIP user support. Establish support agreements with the supplier list to provide product-level technical advice and...

A luxury 5-star hotel is seeking a Senior IT Officer in Hong Kong to support IT management with deskside support, system maintenance, and troubleshooting. Candidates require a Bachelor's in Computing or IT, alongside 3+ years of relevant experience, preferably in the hotel industry. The role involves maintaining hardware and software, managing system...

Our client is a leading Distributor of electronic components, In order to cope with the fast pace of development, they invite bright and energetic candidate for the following vacancy: Responsibilities Provide quality helpdesk support to in‑house users and subsidiaries member Standard Procedure and Deskside documentation updating To test and evaluate...

Day-to-day field support in customers’ office Perform desktop, notebook, printer and accessories troubleshooting and repairing 24/7 On-Call Standby Duty Perform monthly housekeeping tasks based on operation flow Prepare weekly and monthly service reports Requirements F.6 or above Two-year service delivery and hands‑on experience in deskside support; Less...

Join to apply for the Support Engineer role at SoftwareOne 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from SoftwareOne Responsibilities L1 support on-shift support, with 9 hours each shift. Be the first point of contact for our Service Support Team. Log incidents,...

Responsibilities L1 support during a 9‑hour shift. Be the first point of contact for the Service Support Team. Log incidents, prioritize service requests, and provide regular ticket updates. Promptly identify issues, agree on priorities, and allocate tickets/calls in a timely manner according to company SLAs. Record all incidents with detailed...

A leading technology service provider in Hong Kong is seeking an experienced support technician to provide desktop support for VIP users. The role requires at least 5 years of relevant experience, including 2 years in a leadership position. Ideal candidates will have strong communication skills in English, Cantonese, and Putonghua, along with an ITIL 4...