Deskside Support Team Lead

Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook. Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools. Provide Install, Move and Change of deskside services to end users. Identify, investigate, and solve problems or incidents in accordance with established...

Our client is a leading IT solutions provider. Deskside Support Engineer Responsibilities Provide technical support of daily desktop support/mobile devices and problem resolution Perform IT helpdesk support including call handling, troubleshooting, follow-up action, coordination and escalation Good knowledge of current Microsoft Windows operating systems and...

Responsibilities Provide onsite technical support and troubleshooting to end users on hardware, software, and related computer services. Perform monitoring of IT equipment status. Manage hardware and software inventory. Coordinate with level‑2 support team and vendors to resolve technical issues. Execute ad‑hoc tasks as requested. Requirements Diploma or...

A leading technology service provider in Hong Kong is seeking an experienced support technician to provide desktop support for VIP users. The role requires at least 5 years of relevant experience, including 2 years in a leadership position. Ideal candidates will have strong communication skills in English, Cantonese, and Putonghua, along with an ITIL 4...

A leading IT solutions provider is seeking a Deskside Support Engineer in Hong Kong. The role involves providing technical support for desktop and mobile devices, performing IT helpdesk functions including troubleshooting, and ensuring effective call resolution. Candidates should have 1-2 years of IT experience, a strong understanding of Microsoft Office and...

Our client is a leading Distributor of electronic components, In order to cope with the fast pace of development, they invite bright and energetic candidate for the following vacancy: Responsibilities Provide quality helpdesk support to in‑house users and subsidiaries member Standard Procedure and Deskside documentation updating To test and evaluate...

A leading property development firm in Hong Kong is looking for an experienced IT Service Manager to oversee helpdesk and deskside support teams. This role involves managing IT service policies, ensuring high customer satisfaction, and providing technical support across various platforms. The ideal candidate should have a degree in Computer Science, minimum...

A luxury 5-star hotel is seeking a Senior IT Officer in Hong Kong to support IT management with deskside support, system maintenance, and troubleshooting. Candidates require a Bachelor's in Computing or IT, alongside 3+ years of relevant experience, preferably in the hotel industry. The role involves maintaining hardware and software, managing system...

Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to users. Provide first-level support for network, desktop hardware, and software problems. Open service tickets, set priorities, and assign tasks to support engineers. Identify, diagnose, and resolve IT‑related...

ServiceOne Limited ServiceOne Limited is one of the largest Information Technology (IT) consulting and managed services provider in the region. The company was founded in 1999 and is headquartered in Hong Kong with strong foothold in China and business coverage in Asia Pacific region. Our clients include government departments, non-government organizations,...