Deskside support Engineer/ Customer Engineer

Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook. Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools. Provide Install, Move and Change of deskside services to end users. Identify, investigate, and solve problems or incidents in accordance with established...

Our client is a leading IT solutions provider. Deskside Support Engineer Responsibilities Provide technical support of daily desktop support/mobile devices and problem resolution Perform IT helpdesk support including call handling, troubleshooting, follow-up action, coordination and escalation Good knowledge of current Microsoft Windows operating systems and...

A leading IT solutions provider is seeking a Deskside Support Engineer in Hong Kong. The role involves providing technical support for desktop and mobile devices, performing IT helpdesk functions including troubleshooting, and ensuring effective call resolution. Candidates should have 1-2 years of IT experience, a strong understanding of Microsoft Office and...

Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to users. Provide first-level support for network, desktop hardware, and software problems. Open service tickets, set priorities, and assign tasks to support engineers. Identify, diagnose, and resolve IT‑related...

Join to apply for the Support Engineer role at SoftwareOne 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from SoftwareOne Responsibilities L1 support on-shift support, with 9 hours each shift. Be the first point of contact for our Service Support Team. Log incidents,...

A leading engineering firm in Kowloon is seeking a candidate for providing technical support to customers and the engineering department. Responsibilities include handling enquiries, managing quotations, and assisting with technical drawings. Ideal candidates will hold a Higher Diploma in Engineering or Physics, possess bilingual skills in English and...

About the Company eTrinity is a fast‑growing company specializing in ELV systems, particularly CCTV and network solutions in Hong Kong. As an authorized distributor for HikVision and Milestone, we maintain close business relationships with major local ELV contractors. Our end users span a diverse range of industries including finance, telecommunications,...

Day-to-day field support in customers’ office Perform desktop, notebook, printer and accessories troubleshooting and repairing 24/7 On-Call Standby Duty Perform monthly housekeeping tasks based on operation flow Prepare weekly and monthly service reports Requirements F.6 or above Two-year service delivery and hands‑on experience in deskside support; Less...

Responsibilities L1 support during a 9‑hour shift. Be the first point of contact for the Service Support Team. Log incidents, prioritize service requests, and provide regular ticket updates. Promptly identify issues, agree on priorities, and allocate tickets/calls in a timely manner according to company SLAs. Record all incidents with detailed...

Systems Engineer (L3 Support) Michael Page – Kowloon, Hong Kong SAR We are looking for an experienced Systems Engineer (L3 Support) to provide Level 3 support for enterprise systems and ensure platform stability. Job Description Provide Level 3 support for enterprise systems, including Print Queue, Active Directory, ATA, MDM, SCCM, Citrix, and related...