Support Engineer
3 days ago
Responsibilities L1 support during a 9‑hour shift. Be the first point of contact for the Service Support Team. Log incidents, prioritize service requests, and provide regular ticket updates. Promptly identify issues, agree on priorities, and allocate tickets/calls in a timely manner according to company SLAs. Record all incidents with detailed documentation and troubleshooting steps, maintaining accurate incident records. Develop and implement simple scripts, if needed, to automate system verifications and other tasks. Project delivery, though a second priority, must be supported when required. Qualifications 2 to 3 years of experience as a support engineer. Fluent in Cantonese; good spoken English and, preferably, Mandarin. Strong written English and Chinese communication skills. Excellent verbal communication to liaise confidently with clients, teams, and third‑party vendors. Calm, confident service when interacting via phone, email, and remote support tools. Experience or knowledge of Microsoft Azure and/or AWS Services. Experience supporting Active Directory, Group Policy, Exchange, Microsoft 365, Microsoft Defender, Purview, or other Microsoft security environments. Knowledge of Azure or AWS compute, storage, networking, and security groups. Operational experience with backup, restore, and preferred disaster recovery. Willingness to learn new technology and acquire new skills. Desirable Technical Skills & Certifications Any combination of the following certifications. On‑job training will be provided. Application Questions How many years of experience do you have as a Support Engineer? Which of the following statements best describes your right to work in Hong Kong? What is your expected monthly basic salary? #J-18808-Ljbffr
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Support Engineer
1 week ago
Kowloon, Hong Kong SAR China SoftwareOne Full timeJoin to apply for the Support Engineer role at SoftwareOne 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from SoftwareOne Responsibilities L1 support on-shift support, with 9 hours each shift. Be the first point of contact for our Service Support Team. Log incidents,...
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Support Engineer
3 days ago
Kowloon, Hong Kong SAR China eTrinity Technology Limited Full timeAbout the Company eTrinity is a fast‑growing company specializing in ELV systems, particularly CCTV and network solutions in Hong Kong. As an authorized distributor for HikVision and Milestone, we maintain close business relationships with major local ELV contractors. Our end users span a diverse range of industries including finance, telecommunications,...
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Deskside Support Engineer
3 days ago
Kowloon, Hong Kong SAR China Delken Group Limited Full timeOur client is a leading IT solutions provider. Deskside Support Engineer Responsibilities Provide technical support of daily desktop support/mobile devices and problem resolution Perform IT helpdesk support including call handling, troubleshooting, follow-up action, coordination and escalation Good knowledge of current Microsoft Windows operating systems and...
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Deskside Support Engineer
1 day ago
Kowloon, Hong Kong SAR China E.C. Fix Technology Limited Full timeProvide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook. Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools. Provide Install, Move and Change of deskside services to end users. Identify, investigate, and solve problems or incidents in accordance with established...
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Global IT Infrastructure
3 days ago
Kowloon, Hong Kong SAR China ManpowerGroup Greater China Hong Kong and Macau Full timeA leading recruitment firm is seeking an IT Support Engineer in Hong Kong. This role involves overseeing and troubleshooting IT infrastructure, including system administration for diverse platforms. Candidates must have a Bachelor's degree in a related field, with over 3 years of experience in network and system support. Proficiency in Linux, Windows Server,...
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Desktop & Mobile Support Engineer
3 days ago
Kowloon, Hong Kong SAR China Delken Group Limited Full timeA leading IT solutions provider is seeking a Deskside Support Engineer in Hong Kong. The role involves providing technical support for desktop and mobile devices, performing IT helpdesk functions including troubleshooting, and ensuring effective call resolution. Candidates should have 1-2 years of IT experience, a strong understanding of Microsoft Office and...
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Systems Engineer
1 day ago
Kowloon, Hong Kong SAR China Michael Page International (HK) Ltd Full timeWe are seeking a skilled Systems Engineer (L3 Support) to provide advanced technical support and maintain robust IT systems. This role in the Technology & Telecoms industry is based in Kowloon and offers a rewarding opportunity to work on innovative solutions. Our client is a large organization operating in the Technology & Telecoms industry, known for...
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Senior IT Infrastructure
3 days ago
Kowloon, Hong Kong SAR China Nulink Solutions Limited Full timeA leading IT solutions provider in Hong Kong is looking for an experienced IT Infrastructure Engineer to provide comprehensive IT support and troubleshooting. Responsibilities include configuring M365 products, supporting Windows and Linux systems, and managing network configurations. The ideal candidate should have a diploma in IT, at least 5 years of...
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IT Systems Engineer: Helpdesk
3 days ago
Kowloon, Hong Kong SAR China Leadership Solutions Limited Full timeA prominent financial institution in Hong Kong is seeking a System Engineer to provide helpdesk and technical support. The successful candidate will be responsible for troubleshooting user issues, monitoring daily system operations, and installing desktop PCs and network devices. Requirements include an associate degree in computer science and at least 2...
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Product Engineer: Design, Release
3 days ago
Kowloon, Hong Kong SAR China Senko Advanced Components (HK) Ltd Full timeA leading component manufacturer in Hong Kong is seeking a Product Engineer. This role involves designing and releasing products, ensuring quality standards, and collaborating with various departments. Candidates should have a degree in engineering, experience with Solidworks, and strong problem-solving skills. The company offers a competitive salary,...