Support Engineer

Responsibilities L1 support during a 9‑hour shift. Be the first point of contact for the Service Support Team. Log incidents, prioritize service requests, and provide regular ticket updates. Promptly identify issues, agree on priorities, and allocate tickets/calls in a timely manner according to company SLAs. Record all incidents with detailed...

About the Company eTrinity is a fast‑growing company specializing in ELV systems, particularly CCTV and network solutions in Hong Kong. As an authorized distributor for HikVision and Milestone, we maintain close business relationships with major local ELV contractors. Our end users span a diverse range of industries including finance, telecommunications,...

Our client is a leading IT solutions provider. Deskside Support Engineer Responsibilities Provide technical support of daily desktop support/mobile devices and problem resolution Perform IT helpdesk support including call handling, troubleshooting, follow-up action, coordination and escalation Good knowledge of current Microsoft Windows operating systems and...

Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook. Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools. Provide Install, Move and Change of deskside services to end users. Identify, investigate, and solve problems or incidents in accordance with established...

A leading recruitment firm is seeking an IT Support Engineer in Hong Kong. This role involves overseeing and troubleshooting IT infrastructure, including system administration for diverse platforms. Candidates must have a Bachelor's degree in a related field, with over 3 years of experience in network and system support. Proficiency in Linux, Windows Server,...

A leading IT solutions provider is seeking a Deskside Support Engineer in Hong Kong. The role involves providing technical support for desktop and mobile devices, performing IT helpdesk functions including troubleshooting, and ensuring effective call resolution. Candidates should have 1-2 years of IT experience, a strong understanding of Microsoft Office and...

We are seeking a skilled Systems Engineer (L3 Support) to provide advanced technical support and maintain robust IT systems. This role in the Technology & Telecoms industry is based in Kowloon and offers a rewarding opportunity to work on innovative solutions. Our client is a large organization operating in the Technology & Telecoms industry, known for...

A leading IT solutions provider in Hong Kong is looking for an experienced IT Infrastructure Engineer to provide comprehensive IT support and troubleshooting. Responsibilities include configuring M365 products, supporting Windows and Linux systems, and managing network configurations. The ideal candidate should have a diploma in IT, at least 5 years of...

A prominent financial institution in Hong Kong is seeking a System Engineer to provide helpdesk and technical support. The successful candidate will be responsible for troubleshooting user issues, monitoring daily system operations, and installing desktop PCs and network devices. Requirements include an associate degree in computer science and at least 2...

A leading component manufacturer in Hong Kong is seeking a Product Engineer. This role involves designing and releasing products, ensuring quality standards, and collaborating with various departments. Candidates should have a degree in engineering, experience with Solidworks, and strong problem-solving skills. The company offers a competitive salary,...