Manager (Member Protection and Services) – Member Protection [2-yr contract]

2 days ago

Kowloon, Hong Kong SAR China Mandatory Provident Fund Schemes Authority Full time

Manager (Member Protection and Services) – Member Protection (2-yr contract) Monitor and supervise the processing of default contribution reports from trustees/eMPF Platform, issuance of payment notice, objections to payment notices by employers as well as statutory returns from trustees on enrolment of employers and self‑employed persons, personal accounts, unclaimed benefits, permanent departure claims, and transfer of benefits. Liaise with trustees/eMPF Platform, various government departments and other external parties to follow up enquiries and enhance compliance. Liaise with Supervision Division on issues and problems relating to trustees’ reporting of default contributions and other statutory returns. Design, analyse and produce statistics and management information reports. Assist in reviewing and refining operation policies, guidelines, manuals and processes. Coordinate the enhancement and development of IT systems. Supervise, coach and develop team members to meet organisational needs; and perform other duties as assigned. The Person A recognised degree, or equivalent. At least eight years of relevant experience in compliance, retirement/pension, customer service, law enforcement, investment, banking, public administration or accounting/auditing. >Good interpersonal, communication and coordination skills and a good team player. Good analytical and problem solving skills, ability to work independently under pressure. Proficient in PC applications including Excel, Word and Chinese word processing. Good command of written and spoken English and Chinese; and proficient in Putonghua will be an advantage. Remuneration Package A competitive remuneration and benefits package including a discretionary performance‑linked variable pay, annual leave, medical, dental and life insurance coverage, and MPF will be offered. The appointment will be on a two‑year fixed‑term contract. To Apply Interested candidates are invited to apply by clicking the "Apply Now". The closing date of application is 29 December 2025. Applicants not contacted for follow‑up within 3 months after the closing date for application may assume that their applications are unsuccessful. Applications not selected for further processing may be considered for relevant openings in the future but their applications will not be retained for more than a period of two years after the closing date. The information provided will be kept confidential and only be used for those purposes relating to your application. Please visit our website for the details of the MPFA’s Personal Information Collection Statement for Job Applicants at The MPFA is an equal opportunities employer and welcome applications from all qualified candidates. #J-18808-Ljbffr

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