Officer (Member Protection and Services) – Customer Services

4 days ago

Kowloon, Hong Kong SAR China Mandatory Provident Fund Schemes Authority Full time

Officer (Member Protection and Services) – Customer Services Responsibilities To handle enquiries from the public received through telephone and service counters in relation to MPF and ORSO legislation/issues; To receive complaints from the public and compile complaint reports; To prepare draft reply for written enquiries; To receive and record views and opinions from the public; To process personal account enquiries and handle related enquiries from scheme members or their representatives; To provide customer service at outreach programmes on need basis; and To provide support for administrative works and ad-hoc projects as assigned by management. * The incumbent may be required to work on shift (including Saturdays). The Person A recognized degree, or equivalent; At least two years of relevant experience in handling walk-in or telephone enquiries and complaints, compliance, retirement/pension and/or customer service, preferably gained in sizable or public organizations; Proficient in PC applications including Excel, PowerPoint, Word and Chinese word processing; Good command of written and spoken English and Chinese; Proficient in Putonghua will be an advantage; Good communication, interpersonal, organization and problem solving skills; Customer-oriented, flexible and collaborative; Agile, a good team player and able to work independently as well as under pressure; and Able to deal with the public effectively. (Candidates with less experience may be considered for the position of Temporary Officer.) Remuneration Package A competitive remuneration and benefits package including a discretionary performance-linked variable pay, annual leave, medical, dental and life insurance coverage, and MPF will be offered. All new appointments will be made on a two-year fixed-term contract initially prior to consideration for appointment on a non-fixed-term basis. To Apply Interested candidates are invited to submit an online application, by clicking the "Apply Now" button. Review of the applications will start as soon as possible and continued until the posts are filled. Applicants not contacted for follow-up within 3 months after the closing date for application may assume that their applications unsuccessful. Applications not selected for further processing may be considered for relevant openings in the future but their applications will not be retained for more than a period of two years after the closing date. The information provided will be kept confidential and only be used for those purposes relating to your application. Please visit our website for the details of the MPFA’s Personal Information Collection Statement for Job Applicants at MPFA is an equal opportunity employer and welcome applications from all qualified candidates. #J-18808-Ljbffr

  • Member Protection

    4 days ago

    Kowloon, Hong Kong SAR China Mandatory Provident Fund Schemes Authority Full time

    A governmental organization in Hong Kong is seeking an Officer for Member Protection and Services within Customer Services. The role involves handling enquiries and complaints, preparing responses, and providing customer services at outreach programmes. Candidates should hold a recognized degree and have at least two years of relevant experience, along with...

  • Senior Officer

    2 days ago

    Kowloon, Hong Kong SAR China Mandatory Provident Fund Schemes Authority Full time

    Senior Officer (Member Protection and Services) – Member Protection Investigate complaints and other cases in relation to non‑compliance of the Mandatory Provident Fund Schemes Ordinance with respect to member protection. Conduct inspections to detect MPF non‑compliance by employers / self‑employed persons. Collect evidence to substantiate the cases;...

  • Customer Services Executive

    4 days ago

    Kowloon, Hong Kong SAR China Magic Clean Environmental Services Limited Full time

    Add expected salary to your profile for insights Responsibilities Handle daily CS operation, such as quotations, orders arrangements, invoicing and after-sales services. Follow‑up customers' enquiries and handle complaints to maintain customers satisfaction. Assist in sales leads follow‑up to close the deal and meet the target. Participate in marketing...

  • Senior Officer

    2 hours ago

    Kowloon, Hong Kong SAR China Chow Tai Fook Life Insurance Company Limited Full time

    Senior Officer / Officer, Customer Services Add expected salary to your profile for insights Chow Tai Fook Life Insurance Company Limited (Incorporated in Bermuda with limited liability ; “CTF Life” is proud of its rich, nearly 40-year legacy in Hong Kong. CTF Life is a wholly-owned subsidiary of NWS Holdings Limited and one of the most well-established...

  • Customer Service Officer

    4 days ago

    Kowloon, Hong Kong SAR China Zircon Securities (HK) Limited Full time

    Responsibilities Handle customer inquiries, complaints, and escalations in a timely and professional manner, implementing resolutions to maintain high levels of client satisfaction. Handle client account opening processes, ensuring accuracy, efficiency, and adherence to SFC requirements. Coordinate and execute market-related activities, including promotional...

  • Customer Service Officer

    4 days ago

    Kowloon, Hong Kong SAR China Synergis Management Services Limited Full time

    A property management firm is looking for a Customer Service Officer in Tsim Sha Tsui. The role includes providing high-quality customer service to tenants and visitors and clerical support. The ideal candidate should be a HKDSE graduate or above, fluent in English, Cantonese, and Putonghua. Fresh graduates are encouraged to apply. Competitive salary between...

  • Customer Services Officer

    2 hours ago

    kowloon, Hong Kong SAR China HSBC Full time

    Customer Services Officer Location: Tsim Sha Tsui, Hong Kong SAR Salary: HKD 21,000 – 23,000 per month Hiring for entry level, full-time position. Fresh graduates are also welcome. Responsibilities Handle irregular refunds, conduct investigations, and resolve cases by liaising with merchants, vendors, cardholders, member banks, and internal departments....

  • Operations Administrative Assistant

    4 days ago

    Kowloon, Hong Kong SAR China Pollution & Protection Services Ltd Full time

    A local service provider in Kowloon is seeking an Administrative Support professional to provide daily administrative and customer support in the Operations Department. The role involves handling correspondence, supporting departmental functions, and general clerical duties. Candidates must possess at least a diploma, with good communication skills in both...

  • Customer Services Officer

    2 hours ago

    Kowloon, Hong Kong SAR China HSBC Full time

    Responsibilities Handle irregular refund, carry out investigation and resolve irregular cases by effective liaison with merchants, vendors, cardholders, member banks and internal departments Provide a professional enquiry service to customers by handling verbal and written enquiries and resolving complaints in an effective and efficient manner Collect...

  • Customer Service Officer

    4 days ago

    Kowloon, Hong Kong SAR China Delken Group Limited Full time

    Our client is a Leading Direct Sales Company mainly inskin care, personal care, beauty, health products they are currently seeking a Customer Service Officer to join their team. Customer Service Officer (5 days) Responsibilities: Provide Customer Service to walk-in customers and answer phone enquiry Familiar with R4 Plan and ENP system. Facilitating the...