Member Services Officer

Join to apply for the Member Services Officer role at YMCA of Hong Kong Continue with Google Continue with Google 4 months ago Be among the first 25 applicants Join to apply for the Member Services Officer role at YMCA of Hong Kong Serve as a liaison person to oversee the daily operation of Member Services Office and maintain a good relationship with members by answering enquiries and handling complaints efficiently and satisfactorily; Coordinate and communicate with various extra-departmental stakeholders to ensure a high level of customer satisfaction; Support and monitor membership programme planning, development, coordination, instructor management and review to ensure all programmes satisfied professional standards. Perform other ad hoc duties as assigned by the supervisor. ResponsibilitiesServe as a liaison person to oversee the daily operation of Member Services Office and maintain a good relationship with members by answering enquiries and handling complaints efficiently and satisfactorily; Coordinate and communicate with various extra-departmental stakeholders to ensure a high level of customer satisfaction; Support and monitor membership programme planning, development, coordination, instructor management and review to ensure all programmes satisfied professional standards. Perform other ad hoc duties as assigned by the supervisor. RequirementsDegree in Business Administration or Hospitality Management preferable or any related discipline; Minimum 3 years' related working experience with at least 1-2 years in supervisory level; Solid experience in customer services is an absolute advantage; Good communication and interpersonal skills in spoken English, Cantonese & Mandarin, also good command in written English & Chinese Proficiency in Microsoft Office; Customer-oriented, responsible, independent, self motivated & strong interpersonal skills; Shift duty is required (Mon – Sun); Immediately available is highly preferred. Whatsapp: Hotline: / Email: Fax: BACKHow to apply?Interested parties please complete a Job Application Form and send it together with your resume stating the expected salary and earliest availability either by fax, email or mail to Human Resources Department, YMCA of Hong Kong, 41 Salisbury Road, Tsim Sha Tsui, Kowloon.All personal data provided by applicants will be treated in strictest confidence and used for recruitment purpose only.Full-time Application Form Part-time Application Form JOB OPENINGSSeniority level Seniority level Mid-Senior level Employment type Employment type Part-time Job function Job function Other Industries Religious Institutions Referrals increase your chances of interviewing at YMCA of Hong Kong by 2x Sign in to set job alerts for “Service Officer” roles. Continue with Google Continue with Google Continue with Google Continue with Google Kowloon City District, Hong Kong SAR 2 weeks ago Officer, Contact Center Customer Service Kowloon City District, Hong Kong SAR 1 day ago Customer Service Officer (Campus Recruitment) Customer Relationship Officer (Super High Value) Senior Customer Service Officer - FMCG/Consumer (Part-time) Customer Service Officer, Digital Banking, Data & Payment Card Customer Relations Officer (CS Hotline Operations) Assistant Customer Service Manager, Customer Relations Customer Service Officer, Multiple Openings Wan Chai District, Hong Kong SAR 3 months ago Customer Service Officer (HP) - Wealth and Personal Banking Kwun Tong District, Hong Kong SAR 2 months ago Customer Service Officer (Premier Centre) - Wealth and Personal Banking Part Time Customer Service Officer - Wealth and Personal Banking We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr