Hong Kong Airlines Ltd | Assistant Manager, Service Management
5 days ago
Update your details, view your application and progress.
If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are looking for high caliber candidates to join our professional team.
Responsibilities:- Implement regular service Key Performance Indicator (KPI) reviews with Ground Operation department management team to enable timely feedback to OMC Manager for escalation if required.
- Coordinate continual improvement within the department by measuring the effectiveness of processes and investigating opportunities to increase their services quality and efficiency.
- Develop KPIs to measure and implement improvements in the services quality processes.
- Organize new routes launch preparation meeting, prepare meeting minutes and follow up on post-meeting actions.
- Prepare weekly & monthly service KPI reports to management and analyze.
- Responsible for heavy complaint case investigation, evaluation on corrective and preventive measures effectiveness within services operations aspects.
- Provide professional advice and recommendation in quality assurance and procedure.
- Assist and coordinate with IT departments on the quality control project.
- Complete daily On Time Performance (OTP) data process, door close report and weekly OTP report.
- Perform new routes pre-launch station inspection and publish the station inspection report if required.
- Coordinate with internal departments to ensure that each new route launching / new aircraft acceptance preparation are completed and meet its target date, and collect information from these departments and report to the section head for making further decisions if remedial actions are required or not in case of failure to meet target date.
- Perform cross-check on each phase of each seasonal scheduling and coordinate with airline planning to adjust the unreasonable block time and ground time, monitor and follow up the adjustment progress.
- Perform other ad-hoc projects and tasks as assigned.
- Bachelor’s degree or above.
- Thorough knowledge of operation control and flight dispatch relevant to the AOC.
- At least 5 years of Airline operation experience.
- Basic aeronautical knowledge is required.
- Good command of both spoken and written English and Chinese.
- Knowledge in Word, Excel (including VBA, Formula), PowerPoint.
- Able to work independently.
- Capable to handle conflict and settle arguments in a reasonable manner.
- Good understanding of the regulatory authority setup and workflows in PRC.
Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.
Advertised: 05 Dec 2024
Applications close: 31 Jan 2025
-
hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full timeUpdate your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...
-
hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full timeUpdate your details, view your application and progress. Join Us If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we...
-
hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full timeUpdate your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...
-
hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full timeUpdate your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...
-
hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full timeUpdate your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...
-
hong kong, Hong Kong SAR China Hong Kong Airlines Full time2 days ago Be among the first 25 applicants Direct message the job poster from Hong Kong Airlines Assistant Manager, HR Business Partner at Hong Kong Airlines Are you passionate about aviation training and excellence in flight operations? Join the Flight Operations at Hong Kong Airlines, where our teams work together to ensure the highest standards of...
-
Service Management Executive
22 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full timeJob Description:Hong Kong Airlines Ltd is seeking a skilled professional to join our team as an Assistant Manager, Service Management. This role involves overseeing the implementation of regular service Key Performance Indicator (KPI) reviews with Ground Operation department management team to enable timely feedback to OMC Manager for escalation if...
-
Airline Pilot Career Opportunity
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full timeHong Kong Airlines Ltd is a dynamic and expanding airline that provides professional training and career development opportunities for its pilots. We are currently seeking high-caliber candidates to join our team as B787 First Officers.About the Role:Type Rated Direct Entry: This role requires applicants to be type-rated on the B787 aircraft, with a minimum...
-
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full timeCompany OverviewHong Kong Airlines Ltd is a dynamic airline with a strong commitment to providing exceptional customer experiences. Our rapid expansion presents an exciting opportunity for high-caliber candidates to join our professional team.Job SummaryWe are seeking a Service Quality Manager for ground operations and cabin services to conduct on-site...
-
Hong Kong Airlines Ltd | Second Officer
5 days ago
hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full timeUpdate your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...
-
Airport Operations Coordinator
22 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full timeCompany Overview:Hong Kong Airlines Ltd is a leading airline operating in Asia. We offer a unique blend of traditional values and modern convenience, providing our passengers with exceptional travel experiences.We are committed to excellence in all aspects of our operations, from customer service to airport services. Our goal is to provide safe, reliable,...
-
Airline Service Improvement Specialist
10 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full timeJob Requirements:Bachelor's degree or aboveThorough knowledge of operation control and flight dispatch relevant to the AOCAt least 5 years of Airline operation experienceBasic aeronautical knowledge is requiredGood command of both spoken and written English and ChineseKnowledge in Word, Excel (including VBA, Formula), PowerPointAble to work...
-
Aircraft Captain Opportunities
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full timeCompany OverviewHong Kong Airlines Ltd is a dynamic airline based in the vibrant city of Hong Kong. We pride ourselves on our commitment to safety and delivering exceptional flight experiences to our passengers.As a valued member of our cockpit crew, you'll thrive in an exciting and fast-paced environment with our growing team of aviation professionals.
-
Professional A320 Aircraft Pilot
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full timeHong Kong Airlines Ltd is seeking a seasoned A320 captain to join its professional team. The ideal candidate will have extensive experience in multi-crew, jet transport operations, with a strong emphasis on safety and efficiency.To be eligible, applicants must meet the following requirements:Hold a valid multi-engine ICAO ATPL License with Instrument Rating...
-
Supervisor, Ground Service
4 hours ago
hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full timeUpdate your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...
-
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full timeAre you an accomplished pilot seeking a challenging and rewarding role? We invite you to join Hong Kong Airlines Ltd as a B787 Captain, where you will have the opportunity to grow professionally and personally. This position requires a strong background in aviation, with specific qualifications and experience necessary to excel in this demanding yet...
-
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full timeHong Kong Airlines Ltd offers a dynamic career path for individuals seeking to grow with an energetic company. Our commitment to professional training and development ensures that our employees are equipped with the skills necessary to excel in their roles.Job SummaryThis role involves managing cost accounting issues, ensuring accuracy, and making...
-
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Full timeJob SummaryWe are seeking a highly experienced and qualified B787 Captain to join our team at Hong Kong Airlines.About UsAs a leading airline, we offer swift career progression and development opportunities for successful candidates. Our global footprint continues to expand, and we are looking for high-caliber pilots to help us achieve our goals.Key...
-
Aerospace Captain
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full timeEstablish a successful career with Hong Kong Airlines Ltd, a renowned aviation company offering unparalleled growth opportunities. We seek an experienced and skilled pilot to assume the role of B787 Captain. This position presents a chance to work with a dynamic team and contribute to the success of our airline. Minimum Requirements: Hold a valid...
-
Boeing 787 Commanding Position Available
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full timeJoin Hong Kong Airlines Ltd in this exciting opportunity to become a B787 Captain. With a rich history of innovation and dedication to excellence, we strive to deliver exceptional customer experiences and provide world-class service. This leadership role offers a unique blend of professional growth and personal satisfaction. Key Responsibilities: Command a...