Airport Operations Coordinator
2 days ago
Hong Kong Airlines Ltd is a leading airline operating in Asia. We offer a unique blend of traditional values and modern convenience, providing our passengers with exceptional travel experiences.
We are committed to excellence in all aspects of our operations, from customer service to airport services. Our goal is to provide safe, reliable, and efficient air transportation solutions that meet the needs of our customers.
To achieve this, we require highly skilled professionals who share our vision and values. As an Assistant Manager, Service Management, you will play a critical role in driving our success and helping us deliver exceptional results.
Your responsibilities will include implementing regular service KPI reviews with Ground Operation department management team to ensure timely feedback to OMC Manager for escalation if required. You will also be responsible for coordinating continual improvement within the department by measuring the effectiveness of processes and investigating opportunities to increase their services quality and efficiency.
In addition, you will develop KPIs to measure and implement improvements in the services quality processes, organize new routes launch preparation meetings, prepare meeting minutes and follow up on post-meeting actions, and prepare weekly & monthly service KPI reports to management.
We value diversity and inclusivity, and welcome applications from talented individuals who share our commitment to excellence and innovation.
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