Hong Kong Airlines Ltd | Officer, Service Audit

10 hours ago

hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full time

Update your details, view your application and progress.

Join Us

If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are looking for high caliber candidates to join our professional team.

Officer, Service Audit
  • Conduct on-site inspections and service quality audits for ground operations, cabin services, and customer-facing areas.
  • Document and report audit findings, highlighting service gaps and areas for improvement.
  • Collect and compile data from service audits, passenger feedback, and satisfaction surveys.
  • Support the analysis of service trends and assist in preparing reports for management review.
  • Coordinate with relevant departments to track and follow up on the implementation of corrective actions.
  • Ensure a complete feedback loop for all identified service quality issues.
  • Maintain accurate records of audits, reports, and performance data.
  • Assist in preparing presentations, audit schedules, and regular updates for the Assistant Manager and management.
  • Work closely with internal departments to facilitate service improvement initiatives.
  • Ensure clear and effective communication of service quality expectations and feedback.

Requirements

  • Bachelor’s degree in Business Administration, Aviation Management, Quality Management, Hospitality, or related field.
  • Minimum of 3 years of experience in service quality management, airline operations (ground services and/or cabin services preferred), or customer experience roles.
  • Proven experience in audits, performance evaluation, and implementing service improvement initiatives, preferably within the aviation or hospitality industry.
  • Strong verbal and written communication skills, with the ability to present findings and recommendations effectively in both Chinese/Mandarin and English.
  • Ability to identify service gaps and ensure high standards in auditing.
  • Proficient in collecting and organizing data for performance evaluation.
  • Collaborative mindset to work effectively with cross-functional teams.
  • Understanding of customer service principles and a commitment to enhancing the passenger experience.

Advertised: 06 Dec 2024
Applications close:

#J-18808-Ljbffr

  • Procurement Officer

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Job OverviewWe are seeking a highly skilled Procurement Officer to join our team at Hong Kong Airlines Ltd. This is an exciting opportunity for an experienced professional to take on a challenging role and contribute to the company's success.

  • Hong Kong Airlines Ltd | Officer, Cargo Services

    3 weeks ago

    hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Update your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...

  • Hong Kong Airlines Ltd | Officer, Procurement

    3 weeks ago

    hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Update your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...

  • Hong Kong Airlines Ltd | Deputy General Manager, Service Management Centre

    10 hours ago

    hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Update your details, view your application and progress. Join Us If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we...

  • Hong Kong Airlines Ltd | Officer, Cost Control

    3 weeks ago

    hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Update your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...

  • Hong Kong Airlines Ltd | Officer, Ancillary Revenue

    5 days ago

    hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Update your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...

  • Hong Kong Airlines Ltd | Supervisor, Airport Services

    3 weeks ago

    hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Update your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...

  • Hong Kong Airlines Ltd | Duty Manager, Airport Services

    3 weeks ago

    hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Update your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...

  • Hong Kong Airlines Ltd | Supervisor

    2 weeks ago

    hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Update your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...

  • Hong Kong Airlines Ltd | Officer, Inventory Control

    3 weeks ago

    hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Update your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...

  • Hong Kong Airlines Ltd | Assistant Officer

    3 weeks ago

    hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Update your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...

  • Hong Kong Airlines Ltd | Supervisor, Cost Accounting

    3 weeks ago

    hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Update your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...

  • Hong Kong Airlines Ltd | Supervisor, Aeronautical Information Services

    3 days ago

    hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Update your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...

  • Hong Kong Airlines Ltd | Supervisor, Sales

    5 days ago

    hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Update your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...

  • Hong Kong Airlines Ltd | Supervisor, Inventory Control

    3 weeks ago

    hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Update your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are...

  • Hong Kong Airlines Ltd | Deputy Director, IT

    1 week ago

    hong kong, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    Update your details, view your application and progress. If you would like to pursue a career with ample training and development opportunities, then look no further than Hong Kong Airlines.We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are looking...

  • Asia Airfreight Terminal Co. Ltd. | Customer Services Officer

    5 days ago

    hong kong, Hong Kong SAR China Asia Airfreight Terminal Co. Ltd. Full time

    Customer Services Officer (Airline Services) About the Company Asia Airfreight Terminal (AAT) is an air cargo terminal based at Hong Kong International Airport, Asia's premier passenger and cargo hub. Operating on a franchise awarded by the Airport Authority Hong Kong since 1998 with total investment of HKD 3 billion, AAT serves over 60 international...

  • Cost Accounting Manager

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full time

    We are seeking a highly skilled Cost Accounting Manager to join our team at Hong Kong Airlines Ltd. As a key member of our finance department, you will play a crucial role in ensuring the accuracy and efficiency of our accounting operations.About the Role:The ideal candidate will have a Bachelor's degree in accounting or a related field and minimum 1 year of...

  • Airline Operations Coordinator

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Asia Airfreight Terminal Co. Ltd. Full time

    Airline Services Career OpportunityAt Asia Airfreight Terminal Co. Ltd., we are seeking a highly skilled Customer Services Officer to join our team.About UsWe are an air cargo terminal based at Hong Kong International Airport, serving over 60 international leading airlines with a comprehensive range of quality services. Our team is dedicated to providing...

  • Airline Services Cargo Handler

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Asia Airfreight Terminal Co. Ltd. Full time

    Role SummaryWe are seeking a highly skilled and experienced Airline Services Cargo Handler to join our team at Asia Airfreight Terminal Co. Ltd.