Senior IT Service Delivery

3 days ago

Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

IT Service Delivery / Network Solutions / Core Network - IC IT Service Delivery Manager Responsibilities: Provide technical supervision for the operation system support including IT helpdesk, data center operations and production control Perform root cause analysis to minimize the impact of problems upon service quality, identify opportunities in accordance with ITIL requirements to enhance operational efficiency Support the department head to manage operational related costs within allocated budget Monitor service quality of technology outsourcing service provider, helpdesk services and other key vendor services Requirements: Degree in Technologies, Engineering or Science with relevant professional qualification Minimum 10 years’ work experience in a Service Delivery Management role, with exposure to key functions such as Incident, Problem, Change and Major Incident Management Mastery of ITIL principles In‑depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery Excellent organizational, resource planning and problem‑solving skills Knowledge in Linux, Unix, Oracle DB, MongoDB Soft skills in PMP/CCNAP/ ITIL is preferred Good command of written and spoken in both English and Mandarin Manager - Network Solutions Candidates with less experience will be considered as Assistant Manager. Responsibilities: Responsible for international roaming network and service development Lead and build end‑to‑end wholesale network infrastructure Develop strategies and directions for network solutions and technology evolution Own and manage projects for delivery on time and within budget Perform data analysis on network performance Requirements: Degree in Electronic Engineering, Information Technology or related disciplines At least 8 years of experience in mobile network development, of which 3 years should be managerial / senior supervisory level Knowledge in Mobile Core Networks, IP networking, Telecom Signaling, Roaming, Messaging and IoT Strong leadership, analytical and organization skills Professional certification in project management is a plus Good command of both written & spoken English and Chinese, including Mandarin Assistant Manager - Core Network Engineering & Operations Responsibilities: Take in‑charge‑of IMS Core Network's daily operations management & features implementation Manage Datacom Network facilities Handle Circuit Switching (CS) & IMS Core network, including but not limited to dimensioning, design review and capacity planning Manage & supervise vendors, hardware/ software expansion & testing activities Requirements: Degree or above in Engineering, Computer Science, Telecommunications or equivalent disciplines Minimum 5-8 years' relevant working experience Familiar with 4G/ 5G, CS/ IMS core network operations Datacom network knowledge & management is a must A positive team player with good problem‑solving & influencing skills Good command of spoken and written Chinese and English, Mandarin is a plus #J-18808-Ljbffr

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