Service Delivery Manager

3 days ago

Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Service Delivery Manager (Managed Services) Client Description Company: This company is a leading provider of telecommunications and IT services, delivering innovative solutions that enhance connectivity and operational efficiency for businesses. Their focus on customer satisfaction drives their commitment to service excellence. Location: Kowloon Bay Nature: Permanent Job Description Lead teams to ensure effective service delivery based on the ITIL process framework. Coordinate various teams, including service desk, helpdesk, infrastructure, vendors, and business users, for seamless service delivery. Engage with customers to understand Service Level Agreements and ensure responsiveness to their needs. Maintain high-quality client service by clearly defining service scope and conducting ongoing assessments. Proactively address incidents, planned and unplanned changes, and client issues, ensuring timely escalation as needed. Prepare regular operational reports on overall platform status, including capacity, performance, and service levels. Job Requirements A degree in Information Technology or a related field. At least ten years of relevant experience, with five years in a managerial role. Experience in change, incident, problem, and vendor management. Background in IT deskside support, system infrastructure support, storage, networking, cloud, and cybersecurity. Familiarity with IT service management frameworks such as ITIL v3 and v4. Professional certifications such as CCNP, MCSE, or ITIL are advantageous. Ability to build strong relationships across all organizational levels. Excellent analytical, persuasive, influential, and problem-solving skills. Strong communication skills in both written and spoken Chinese and English. #J-18808-Ljbffr

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