Service Delivery Lead — Incident

A technology consulting firm in Hong Kong is seeking a Service Delivery Manager. The role involves overseeing the service delivery process to ensure all services are delivered in alignment with agreements. You will monitor system performance, support incident resolution, and ensure compliance with regulatory requirements. Candidates should have a Higher...

A telecom carrier and IT solutions company in Hong Kong is looking for a Service Delivery Manager to lead virtual teams and ensure high-quality service delivery. The ideal candidate should have over 8 years of experience in IT, with at least 5 years in a managerial role. Responsibilities include managing service delivery, incidents, and maintaining customer...

A global insurance company based in Hong Kong is seeking a skilled professional to manage IT Service operations. The role involves acting as an escalation point for incidents, providing 24/7 standby support, and developing strong relationships with internal customers and technical teams. Candidates should have a minimum of 5 years in IT Service Management,...

A leading financial institution is seeking an experienced incident management professional to oversee the incident response processes. The role involves developing strategies to manage IT incidents effectively while ensuring compliance with industry standards. Candidates should hold a Bachelor's degree in Computer Science or related fields, with proven...

A leading telecommunications provider in Hong Kong is seeking a Service Delivery Manager to lead service delivery teams in adherence to ITIL processes. The role requires a Bachelor's degree in IT and a minimum of 8 years of relevant experience, with at least 5 years in a managerial position. The ideal candidate will possess strong analytical skills, a solid...

Service Delivery Manager (Managed Services) Client Description Company: This company is a leading provider of telecommunications and IT services, delivering innovative solutions that enhance connectivity and operational efficiency for businesses. Their focus on customer satisfaction drives their commitment to service excellence. Location: Kowloon Bay Nature:...

IT Service Delivery / Network Solutions / Core Network - IC IT Service Delivery Manager Responsibilities: Provide technical supervision for the operation system support including IT helpdesk, data center operations and production control Perform root cause analysis to minimize the impact of problems upon service quality, identify opportunities in accordance...

A consulting firm in Hong Kong is seeking an Assistant Service Delivery Manager. The role involves managing APAC EUS service performance, ensuring client support, and resolving major incidents. Candidates should have at least 5 years of IT experience, with a focus on service delivery and leadership in IT support teams. Proficiency in spoken and written...

Company Description: A leading telecommunications company providing a broad range of services, including mobile, broadband, and enterprise solutions.Location: Kowloon BayNature: Renewable Contract (12 months) Job Description Lead and manage a team of IT professionals responsible for infrastructure services. Develop and implement service delivery strategies...

SW9684 |25 Jan 2019 Service Delivery Manager Oversee the service delivery process to ensure all services in scope are delivered and aligned with agreement Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Identify, investigate, escalate and resolve major incidents in order to maintain...