Infrastructure Service Delivery Manager

3 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Company Description: A leading telecommunications company providing a broad range of services, including mobile, broadband, and enterprise solutions.Location: Kowloon BayNature: Renewable Contract (12 months) Job Description Lead and manage a team of IT professionals responsible for infrastructure services. Develop and implement service delivery strategies aligned with business objectives. Ensure infrastructure services meet service level agreements (SLAs) and industry best practices. Monitor service performance and provide management reports. Coordinate with internal IT teams for seamless service integration. Identify process improvements and implement solutions. Manage relationships with vendors and service providers. Oversee incident management to ensure timely issue resolution. Conduct service delivery reviews and drive necessary enhancements. Ensure compliance with company policies, standards, and regulations. Job Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field. Certifications such as ITIL or PMP are a plus. Over 5 years of experience in IT service delivery or infrastructure management. Proven experience in team management and IT infrastructure service delivery. Strong knowledge of IT infrastructure, including cloud, servers, networks, and storage. Excellent project management and organizational skills. Strong analytical and problem‑solving abilities. Effective communication and interpersonal skills. Ability to collaborate in a team‑oriented environment. Detail‑oriented, proactive, and adaptable to evolving business needs. Strong customer service orientation. #J-18808-Ljbffr



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