Service Delivery Manager

24 hours ago


hong kong, Hong Kong SAR China Swing Consulting Ltd. Full time

SW9684 |25 Jan 2019 Service Delivery Manager Oversee the service delivery process to ensure all services in scope are delivered and aligned with agreement Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Identify, investigate, escalate and resolve major incidents in order to maintain service performance and customer satisfaction Ensure team’s compliance with external regulatory requirements, internal control standards and Group compliance policy Work closely with Business Units, third party vendors, IT teams and Global IT counterparts to ensure successful project implementation with high quality deliverables Conduct monthly report and service review, trend and root cause analysis, identify and lead continuous improvement plan for the Client Diploma or above in Information Technology or equivalent discipline At least 3 years relevant experience in service delivery, IT service desk operation and critical support environment. Strong operational process management and or other operation frameworks Holder of ITIL v3 Foundation certification is preferred Good interpersonal and communication skills with clients and colleagues (locally and overseas) A proactive self-starter with the ability to work as a team, independently and under pressure. Customer focused and strives for high quality service & continuous improvement #J-18808-Ljbffr



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