Service Delivery Manager
24 hours ago
SW9684 |25 Jan 2019 Service Delivery Manager Oversee the service delivery process to ensure all services in scope are delivered and aligned with agreement Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Identify, investigate, escalate and resolve major incidents in order to maintain service performance and customer satisfaction Ensure team’s compliance with external regulatory requirements, internal control standards and Group compliance policy Work closely with Business Units, third party vendors, IT teams and Global IT counterparts to ensure successful project implementation with high quality deliverables Conduct monthly report and service review, trend and root cause analysis, identify and lead continuous improvement plan for the Client Diploma or above in Information Technology or equivalent discipline At least 3 years relevant experience in service delivery, IT service desk operation and critical support environment. Strong operational process management and or other operation frameworks Holder of ITIL v3 Foundation certification is preferred Good interpersonal and communication skills with clients and colleagues (locally and overseas) A proactive self-starter with the ability to work as a team, independently and under pressure. Customer focused and strives for high quality service & continuous improvement #J-18808-Ljbffr
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Service Delivery Manager
7 days ago
hong kong, Hong Kong SAR China Clearwater Analytics (CWAN) Full timeJob Summary: A career as a Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest insurers, asset managers, corporations and/or government entities as you manage daily client engagement, reporting, and operational performance. You will be critical to our client retention while...
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Service Delivery Manager
3 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeService Delivery Manager (Managed Services) Client Description Company: This company is a leading provider of telecommunications and IT services, delivering innovative solutions that enhance connectivity and operational efficiency for businesses. Their focus on customer satisfaction drives their commitment to service excellence. Location: Kowloon Bay Nature:...
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Infrastructure Service Delivery Manager
3 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeCompany Description: A leading telecommunications company providing a broad range of services, including mobile, broadband, and enterprise solutions.Location: Kowloon BayNature: Renewable Contract (12 months) Job Description Lead and manage a team of IT professionals responsible for infrastructure services. Develop and implement service delivery strategies...
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Service Delivery Manager
3 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeLeading telecom carrier and IT solutions company Job Description Maintaining strong customer relationships and improving our services to maintain customer satisfaction. Perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. Managing...
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Service Delivery Manager
3 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeResponsibilities Drive client satisfaction to ensure the team is well prepared and acting as a cohesive unit, maintaining a positive company image in front of the client Play a leadership role for the given account with the appropriate governance Influence behavior of others without direct authority to drive operational excellence and achieve customer...
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Service Delivery Manager
3 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW8038 |03 Sep 2020 Service Delivery Manager (ibank)Oversee the service delivery process to ensure all services in scope are delivered and aligned with agreement Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Identify, investigate, escalate and resolve major incidents in order to...
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Assistant Service Delivery Manager
3 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW8271 |03 Mar 2022 Assistant Service Delivery Manager Responsibilities Collaborate with different stakeholders and team members to achieve project objectives in an effective and efficient manner Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Identify, investigate, elevate and resolve...
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Senior Lead Delivery Manager
3 days ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeSenior Lead Delivery Manager / Associate Director, Service Delivery Client Description Company: A leading technology services provider in Asia Pacific, specializing in applications, cloud, cyber security, and digital transformation. They serve a diverse clientele, including government agencies and enterprises.Location: Quarry BayNature: Permanent Job...
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Service Delivery Manager
5 days ago
hong kong, Hong Kong SAR China AVI-SPL Full timeLong Description WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry...
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Delivery Service Driver
1 week ago
hong kong, Hong Kong SAR China Mandarin Oriental Full timeMandarin Oriental, Hong Kong is looking for a Delivery Service Driver to join our Delivery team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the...