Service Delivery Manager

3 months ago


hong kong, Hong Kong SAR China Classy Wheeler Limited Full time

Leading telecom carrier and IT solutions company

Job Description
  • Maintaining strong customer relationships and improving our services to maintain customer satisfaction.
  • Perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory.
  • Managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.
  • Maintaining positive relationships with customers.
  • Identifying customer needs and overseeing service delivery within the business context.
  • Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
  • Managing finances and budgets.
  • Determining ways to reduce costs without sacrificing customer satisfaction.
  • Assessing customer feedback and using your creativity to establish, improve, and refine services.
  • Remaining organized and meeting deadlines.
  • Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
Job Requirements
  • Bachelor degree in IT-related field.
  • Experience in customer service, leadership, and logistics may be advantageous.
  • Good computer skills and the ability to use business support software.
  • Strong customer service, project management, and quality control skills.
  • Good resource planning skills.
  • Excellent leadership and customer service skills.
  • Strong teamwork skills and attention to detail.
  • ITIL certification is a must.
  • Demonstrate strong leadership and teamworking skills. You should also demonstrate excellent communication and computer skills.
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