Retail Operations and Performance Manager

7 days ago


hong kong, Hong Kong SAR China Projob21.com Ltd. Full time
Retail Operations and Performance Manager

Report to the Managing Director.

Performance and operational excellence.

Prestigious Brand and Career Resources.

Job Duties
  • Tasked to drive performance and operational excellence in high end luxury fashion stores in Hong Kong.
  • Plan and implement inspirational and engaging coaching programs for retail teams to deliver high level of client satisfaction, business results, and operational efficiency.
  • Anticipate and address operational issues to keep pace with changing trends.
  • Support various retail projects from clienteling strategies, process and budgetary control, and opening/closing of stores.
Requirements
  • Degree holder with more than 10 years’ experience in store operations and management.
  • Solid track record in Luxury retail.
  • Agile and open to new ideas; persuasive and backed with data; and people-oriented to establish meaningful relationships in the organization.
  • Manage the commercial activities in the Hong Kong and Macau key account channels.
  • Formulate and develop tactical and strategic sales and pricing strategies to meet business & market share growth, profitability target, distribution extension, etc.
  • Work closely with Trade Marketing, Brand Teams, Finance, Supply Chain, and other relevant parties to negotiate trading terms & launch programs.
  • Responsible for leading and developing a strong sales team to achieve sales and profit targets.
  • Keep track of sales team performance from optimizing call route, setting sales target, sales performance tracking, and on the job coaching to enhance performance.
  • Work closely with marketing to effectively implement marketing programs to maximize revenue.
  • Plan and drive the commercial activities of a portfolio of Personal Care products to HK & Macau Key Account channel.
  • Formulate and develop short to long term channel sales strategies and objectives including business & market share growth, profitability target, distribution extension.
  • Handle all incoming enquiries from customers.
  • 5-day work with fixed working hour.
#J-18808-Ljbffr

  • Hong Kong, Central and Western District, Hong Kong SAR China Projob21 Ltd. Full time

    Retail Operations and Performance Manager**Key Responsibilities:**Drive performance and operational excellence in high-end luxury fashion stores in Hong Kong.Develop and implement inspirational coaching programs for retail teams to deliver exceptional client satisfaction, business results, and operational efficiency.Anticipate and address operational issues...


  • Hong Kong, Central and Western District, Hong Kong SAR China Aesop Full time

    The Retail Training & Performance Manager at Aesop has the primary responsibility to build retail capability and drive performance within their Region. Through consistent planning and execution, they ensure all retail employees are trained and developed to deliver the highest standard of retail practices and processes, resulting in exceptional customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Richemont Full time

    Are you a good match? You have professional Excel skills, strong collaborative, numerical and analytical skills. You are highly responsible, detail-oriented, self-motivated and proactive, experienced in Retail Data Platforms (i.e. SAC, Looker, Power BI) and proficient in using MS Office. You master English, and Cantonese and Mandarin would be a plus. What...


  • Hong Kong, Hong Kong SAR China Van Cleef & Arpels Full time

    Are you a good match? You have professional Excel skills, strong collaborative, numerical and analytical skills. You are highly responsible, detail-oriented, self-motivated and proactive, experienced in Retail Data Platforms ( SAC, Looker, Power BI) and proficient in using MS Office. You master English, and Cantonese and Mandarin would be a plus. ...


  • Hong Kong, Hong Kong SAR China Richemont Full time

    Are you a good match?   You have professional Excel skills, strong collaborative, numerical and analytical skills. You are highly responsible, detail-oriented, self-motivated and proactive, experienced in Retail Data Platforms (i.e. SAC, Looker, Power BI) and proficient in using MS Office. You master English, and Cantonese and Mandarin would be a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Van Cleef & Arpels Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Retail Performance Intern to join our team at Van Cleef & Arpels. As a key member of our Retail Performance Team, you will be responsible for preparing monthly performance reports, ensuring accurate tracking and management of Retail KPIs, and providing analysis support to the team.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Vita Green Health Product Company Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Operations Executive to join our team at Vita Green Health Product Company Limited. As a key member of our retail operations team, you will be responsible for maintaining effective daily operations of our retail shops and counters in Macau.Key ResponsibilitiesManage and ensure all sales...


  • Hong Kong, Central and Western District, Hong Kong SAR China Vita Green Health Product Company Limited Full time

    Job HighlightsMacau business focusGreat career opportunity & Fun working cultureExperienced in Macau working is preferredThe key objective of the role is to maintain effective daily operations of retail shops & counters in Macau. Managing and ensuring all the sales activities, inventory control, purchase order, commission calculation, promotion execution to...


  • hong kong, Hong Kong SAR China Classy Wheeler Limited Full time

    Our client, a state-owned duty-free company with presences around the world, is looking for an experienced Retail Operations Manager (cosmetics) to join their expanding team in Hong Kong. Job Description Manage all aspects of Operations and front-line staff management. Participate in new retail BU operations procedure and control setup. Lead, develop and...


  • Hong Kong, Hong Kong SAR China Aesop Full time

    The Retail Training & Performance Manager has the primary responsibility to build retail capability and drive performance within their Region. Through consistent planning and execution, they ensure all retail employees are trained and developed to deliver the highest standard of retail practices and processes, resulting in exceptional customer experience...


  • Hong Kong, Central and Western District, Hong Kong SAR China Vita Green Health Product Company Limited Full time

    Job HighlightsMacau business focusGreat career opportunity & Fun working cultureExperienced in Macau working is preferredThe key objective of the role is to maintain effective daily operations of retail shops & counters in Macau. Managing and ensuring all the sales activities, inventory control, purchase order, commission calculation, promotion execution to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job SummaryThe incumbent will support the planning and execution of retail operations in Water World, which include souvenirs, lockers, Splash Pass, to achieve sales targets and deliver excellent services to guests.Key ResponsibilitiesManage retail operations according to company guidelines and strive for excellence in execution.Participate in manpower and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job OverviewClassy Wheeler Limited is seeking an experienced Retail Operations Manager to join their team in Hong Kong. As a key member of the company's operations team, you will be responsible for managing all aspects of retail operations and front-line staff management.Key ResponsibilitiesOperations Management: Manage all aspects of retail operations,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Retail Operations Manager - CosmeticsClassy Wheeler Limited is seeking an experienced Retail Operations Manager to join their team in Hong Kong. As a key member of the company's operations team, you will be responsible for managing all aspects of retail operations and front-line staff management.Key Responsibilities:Manage all aspects of retail...


  • Hong Kong, Central and Western District, Hong Kong SAR China Love, Bonito Full time

    About UsWe are a leading omnichannel fashion brand, dedicated to empowering women through style. Founded in 2010, we have grown to become a 250-strong team, headquartered in Singapore with a presence in Indonesia, Malaysia, and Cambodia. Our mission is to redefine the female retail experience globally, becoming the most thoughtful brand for the everyday...


  • Hong Kong, Central and Western District, Hong Kong SAR China PVH Full time

    About PVHPVH is a global leader in the apparel industry, with a portfolio of iconic brands including Calvin Klein and Tommy Hilfiger.Job SummaryWe are seeking a highly motivated and organized Retail Operations Coordinator to join our Calvin Klein team in Hong Kong and Macau. As a key member of our retail operations team, you will be responsible for...


  • Hong Kong, Central and Western District, Hong Kong SAR China Valiram Group Full time

    POSITION OVERVIEW Support the Store Manager in the daily management of retail operations, overseeing all aspects of store functionality. PRIMARY RESPONSIBILITIES Enhance Sales Performance Achieve the store's sales objectives and targets. Regularly update the team on sales goals and performance metrics. Generate essential sales reports for...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    **Job Summary**As a key member of the Dah Sing Bank team, the Assistant Branch Manager - Retail Operations will play a vital role in ensuring the smooth operation of our retail branches. Reporting to the Branch Manager and Retail Operations & Control Department, you will be responsible for overseeing the day-to-day activities of the branch, ensuring that all...


  • Hong Kong, Central and Western District, Hong Kong SAR China Valiram Group Full time

    POSITION SUMMARY Support the Manager in the daily management of retail operations, providing oversight for all store activities. KEY RESPONSIBILITIES Drive Sales Performance Achieve the sales objectives of the store. Regularly communicate sales targets and goals to the team. Generate necessary sales performance reports for management. Enhance...


  • Hong Kong, Central and Western District, Hong Kong SAR China Abercrombie and Fitch Stores Full time

    Program OverviewThe Manager in Training initiative is a comprehensive, 90-day educational experience designed to immerse a manager in all facets of managing a high-revenue retail operation. Training occurs in various store locations, focusing on essential management principles such as optimizing the in-store experience, recruitment strategies, fostering...