TECHNICAL ACCOUNT MANAGER
2 days ago
Responsibilities Build up and maintain a knowledge of the Marvelsoft software, configuration files, integration, and business flows to assist in issue investigation. Be involved in application system checks, identifying and resolving issues before they impact our customers. Escalate issues to team leaders and management as appropriate. Attend, organize and coordinate technical sessions with current and potential clients. Prioritize, log, and keep issues up to date on the issues tracking system (Jira). Continue to develop current relationships through working with our customer support and technical team. Taking responsibility for the delivery of projects in a timely manner with appropriate documentation and communication. Liaise with internal and external teams to coordinate the required work while keeping the client up to date by managing calls and status reports. Develop a project plan and manage timeframes and milestones. Validate & track projects internally. Recommend appropriate technical solutions. Provide and/or coordinate technical support in the pre‑sales phase. Respond to client email and phone requests. Investigate and resolve reported issues. Requirements Ability to create and maintain strong working relationships both with customers and internally. Desire to learn both technical and business aspects of customer workflows and the broad range of functions delivered across all aspects of Marvelsoft software. Ability to troubleshoot and approach problem‑solving in a logical manner. Ability to communicate confidently and concisely using business acumen. Computer Science or IT‑related degree. Excellent communication skills in Mandarin and English (solid knowledge of Cantonese is a plus). At least 2 years of relevant experience. Appreciated Skills Understanding of global markets and trading industry. Experience working with the FIX protocol. #J-18808-Ljbffr
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