Technical Account Manager

2 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Technical Account Manager (Managed Service) Client Description Company: This company is a leading provider of telecommunications and managed services, offering innovative solutions to enhance connectivity and productivity for businesses. Their commitment to customer satisfaction drives their service excellence. Location: Kowloon Bay Nature: Permanent Job Description Build and maintain strong relationships with clients, serving as the primary contact for technical inquiries and escalations. Provide expert technical advice on managed services solutions, ensuring alignment with clients' business goals. Oversee the deployment and integration of managed services solutions, collaborating closely with clients and internal teams. Monitor client environments, analyze performance metrics, and identify opportunities for optimization. Troubleshoot technical issues, coordinate resolutions, and ensure timely resolution to meet service level agreements. Develop account strategies, identify growth opportunities, and work with sales teams to expand services within client accounts. Conduct training sessions for clients on new technologies, best practices, and system updates to enhance their understanding and use of managed services. Generate regular reports on service performance, key metrics, and client satisfaction, providing insights for continuous improvement. Job Requirements Build and maintain strong relationships with clients, serving as the primary contact for technical inquiries and escalations. Provide expert technical advice on managed services solutions, ensuring alignment with clients' business goals. Oversee the deployment and integration of managed services solutions, collaborating closely with clients and internal teams. Monitor client environments, analyze performance metrics, and identify opportunities for optimization. Troubleshoot technical issues, coordinate resolutions, and ensure timely resolution to meet service level agreements. Develop account strategies, identify growth opportunities, and work with sales teams to expand services within client accounts. Conduct training sessions for clients on new technologies, best practices, and system updates to enhance their understanding and use of managed services. Generate regular reports on service performance, key metrics, and client satisfaction, providing insights for continuous improvement. #J-18808-Ljbffr



  • Hong Kong Island, Hong Kong SAR China Voyager AI Full time

    IMPORTANT! DO NOT APPLY TO THIS ROLE IF YOU ARE NOT LIVING IN HONG KONG About the Position We are hiring a Junior Technical Account Support role to be a bridge between our clients and our engineering team. You’ll own customer relationships on the technical side: understanding how they use our products, triaging and tracking bugs, managing support tickets,...


  • hong kong, Hong Kong SAR China Fortinet Full time

    A leading cybersecurity company is seeking a Technical Account Manager in Hong Kong. The role involves acting as a primary contact for dedicated accounts, solving technical issues, and managing customer relationships. Candidates should have 6-10 years of experience in technical support, a strong understanding of networking protocols, and hands-on experience...


  • Hong Kong Island, Hong Kong SAR China TDCX (HK) Limited Full time

    Technical Sales Account Manager As a Technical Sales Account Manager you are required to perform these job functions: Service as a trusted technical advisor, guiding customers through the technical intricacies of cloud products, services and overall solutions. Provide in-depth technical knowledge to advise customers on how products and services can meet...


  • hong kong, Hong Kong SAR China Alibaba.com Full time

    A leading e-commerce platform in Hong Kong is looking for a Technical Accounting Manager/Senior Accountant. The ideal candidate will ensure compliance with U.S. GAAP and IFRS while providing technical advice on complex transactions. Responsibilities include compiling financial statements, reviewing acquisitions, coordinating auditing procedures, and...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    A telecommunications provider is seeking a Technical Account Manager to build and maintain strong client relationships, providing expert advice on managed services solutions. Responsibilities include deployment oversight, performance monitoring, and technical issue troubleshooting. The ideal candidate will develop account strategies, generate performance...

  • 财务部 Manager

    4 days ago


    hong kong, Hong Kong SAR China Alibaba.com Full time

    Technical Accounting Manager / Senior Accountant will be responsible for compliance and conformity of the Company's accounting and reporting with applicable accounting frameworks as well as relevant financial reporting rules and regulations. He / she will also provide technical accounting advices and business solutions to the Company's management and...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    A leading telecom carrier in Hong Kong is seeking a Technical Account Manager for their Private Cloud services. This role involves managing technical operations, serving as a senior escalation point for engineers, and conducting regular reviews with clients. Candidates should have strong expertise in cloud technology and project management, with experience...


  • hong kong, Hong Kong SAR China Sony Interactive Entertainment Full time

    Technical Account Management II (Edwin Hui) Join to apply for the Technical Account Management II (Edwin Hui) role at Sony Interactive Entertainment Overview PlayStation has an exciting career opportunity. We seek a Technical Account Manager II to ensure that our game development partners have the best possible experience while developing on PlayStation...


  • hong kong, Hong Kong SAR China Fortinet Full time

    Description Location : Hong Kong Join Fortinet a cybersecurity pioneer with over two decades of excellence as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet our mission is to safeguard people devices and data everywhere. We are currently seeking a dynamic Technical Account Manager to...


  • Hong Kong Island, Hong Kong SAR China Voyager AI Full time

    A dynamic technology firm in Hong Kong is looking for a Junior Technical Account Support to facilitate communication between clients and the engineering team. You'll support clients by understanding their use of products, managing technical issues, and collaborating with other teams. Ideal candidates have 1-3 years in technical support, a solid grasp of web...