Event Manager

Event Manager Post Date : 2025 / 12 / 05 Expiry Date : Nil Location : Job Type : Permenant About the role Duties and Responsibilities The Event Manager’s prime function is to manage and oversee delivery of the on‑site event services between Kinly and the client. All services should be delivered punctually at scheduled times and in accordance with agreed Service Level Agreements (SLAs). Building and maintaining client relationships, advising clients on best practice, technical risks and potential procedural improvements. Direct management of Events Technicians and working with Service Delivery Manager (SDM) to ensure all events are resourced effectively. Promoting and delivering team collaboration whilst maintaining team morale. Fault Reporting Management – ensuring all faults are reported and escalated in accordance to contract SLAs. Attending all pre‑event planning meetings and taking ownership for event resource scheduling, crewing, technical briefing, live event management and post‑event debriefing. Attending regular client meetings and maintaining close contact with AV Operations Manager. Identifying areas of potential technological/operational improvements. Project managing live broadcasts across client sites. Providing AV and VC set‑up and technical support across all meeting rooms and VC‑equipped rooms. Advanced fault finding and troubleshooting. Performing L1 / L2 incident management. Supporting Project Managers in the successful delivery of projects. Service continuity support including preparation for restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities. Assisting with software upgrades and supporting multimedia broadcasting. Managing the rota, holidays and sickness within the onsite events team to allow for continuation of delivering best‑in‑class services. Share events knowledge and best practices across the entire AV team. Provide regular feedback on communication issues and service improvements. Develop service procedure documentation and keep it updated and available to the onsite AV teams. Carry out all power‑down / up when required, usually involving out‑of‑hours overtime commitments. Awareness of, and compliance with the Quality, Environmental and Health and Safety policies and procedures of the client and Kinly’s Integrated Management Systems. Team Building – promote and deliver team collaboration whilst maintaining morale. Appraisals – execute annual performance appraisals for on‑site staff and conduct regular one‑to‑one performance management reviews. Work with SDM to identify opportunities for team training. Reporting – collection, entry of client statistical data including SLA performance, management information, team performance and other business metrics for the client. Scheduling – management of Event Team rota, including holiday requests and sickness to ensure workload and activities are planned and resourced within SLA agreements. Attend/coordinate event production meetings and on‑site management of events, providing concise technical briefs to operating crew. Post‑event wrap‑up report and meeting, including identification of incidents and problems and ensuring these are rectified prior to future events. The position involves a high degree of client contact, often working with executive management and managing directors of the Bank to provide best‑in‑class services across all Audio‑Visual‑related aspects of event services. What we’re looking for InfoComm / AVIXA CTS preferred. Proven background working in a technical audio‑visual support function. Strong troubleshooting and fault‑finding skills. Experience in managing various systems such as Crestron, Extron, AMX, Cisco, Zoom, VMR, etc. Strong AV / VC experience. Excellent communication skills, with the ability to liaise with people at all levels and confidence in developing client relationships. #J-18808-Ljbffr