IT Service Delivery Manager, Digital Solution

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Plaza Premium Group Full time
IT Service Delivery Manager, Digital Solution

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What you'll be doing:

  • Responsible for project planning, service delivery management, coordination, implementation, execution, and completion of specific projects and support digital platform ensuring consistency with company strategy, commitments, and goals.
  • Contribute to management of projects, support, vendor management, and overall IT project planning.
  • Apply PPG Project Management methodology to identify the clear end-to-end process from project inception, pilot, go live, and post-implementation review.
  • Work closely with other IT teams, project business owners, and representatives to analyze and document business processes and requirements.
  • Perform project management, onboarding for the digital platform, and change management related activities.
  • Manage vendor for application development & application maintenance related activities like sprint planning, service level management, and UAT verification.
  • Develop project plan/task list using an appropriate planning tool and standard methodologies.
  • Maintain project/program governance dashboard and status reports based on project plan/task list, project risks, project contracts, financials, issues, assumptions, and dependencies using an appropriate planning tool and standard methodologies.
  • Prepare and maintain project documentation and reports.
  • Track and forecast information on project progress, including metrics and challenges.
  • Analyze project data and produce insights to optimize performance.
  • Provide operation support to track project deliverables and report on progress.
  • Incident management, change management, and problem management.
  • Perform any ad hoc IT management duties as assigned.

About you:

  • Degree or above in Information Technology, Computer Science, or related disciplines.
  • Minimum 5 years of solid IT experience and exposures in the commercial applications and minimum 2 years in project management, business analysis, and system development.
  • Should possess technology understanding and experience in application development and maintenance in web, mobile, data, and API; knowledge of Java and AWS cloud is a plus.
  • Proactive and take initiative with demonstrated problem-solving skills.
  • Clear understanding of SDLC & Project Management methodologies (i.e. Waterfall / Agile models).
  • Hands-on project experience in digital projects and Agile methodology is highly preferred.
  • Experience generating and maintaining documentation for projects, including the business requirement, tracking risks, action logs, and project deliverables.
  • Good experience in business process improvement, risk assessment, and financial management.
  • Competence with Microsoft Office applications such as Excel, PowerPoint, and Projects etc. Experience working with collaboration tools, such as SharePoint, Confluence, Jira etc.
  • Good problem-solving, communication, and project documentation skills.
  • Willingness to work occasionally outside of normal business hours.
  • Proficiency in both spoken and written English is mandatory.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Hotels and Motels and Food and Beverage Services

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