IT Service Delivery Manager, Digital Solution
7 days ago
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What you'll be doing:
- Responsible for project planning, service delivery management, coordination, implementation, execution, and completion of specific projects and support digital platform ensuring consistency with company strategy, commitments, and goals.
- Contribute to management of projects, support, vendor management, and overall IT project planning.
- Apply PPG Project Management methodology to identify the clear end-to-end process from project inception, pilot, go live, and post-implementation review.
- Work closely with other IT teams, project business owners, and representatives to analyze and document business processes and requirements.
- Perform project management, onboarding for the digital platform, and change management related activities.
- Manage vendor for application development & application maintenance related activities like sprint planning, service level management, and UAT verification.
- Develop project plan/task list using an appropriate planning tool and standard methodologies.
- Maintain project/program governance dashboard and status reports based on project plan/task list, project risks, project contracts, financials, issues, assumptions, and dependencies using an appropriate planning tool and standard methodologies.
- Prepare and maintain project documentation and reports.
- Track and forecast information on project progress, including metrics and challenges.
- Analyze project data and produce insights to optimize performance.
- Provide operation support to track project deliverables and report on progress.
- Incident management, change management, and problem management.
- Perform any ad hoc IT management duties as assigned.
About you:
- Degree or above in Information Technology, Computer Science, or related disciplines.
- Minimum 5 years of solid IT experience and exposures in the commercial applications and minimum 2 years in project management, business analysis, and system development.
- Should possess technology understanding and experience in application development and maintenance in web, mobile, data, and API; knowledge of Java and AWS cloud is a plus.
- Proactive and take initiative with demonstrated problem-solving skills.
- Clear understanding of SDLC & Project Management methodologies (i.e. Waterfall / Agile models).
- Hands-on project experience in digital projects and Agile methodology is highly preferred.
- Experience generating and maintaining documentation for projects, including the business requirement, tracking risks, action logs, and project deliverables.
- Good experience in business process improvement, risk assessment, and financial management.
- Competence with Microsoft Office applications such as Excel, PowerPoint, and Projects etc. Experience working with collaboration tools, such as SharePoint, Confluence, Jira etc.
- Good problem-solving, communication, and project documentation skills.
- Willingness to work occasionally outside of normal business hours.
- Proficiency in both spoken and written English is mandatory.
Mid-Senior level
Employment typeFull-time
Job functionInformation Technology
IndustriesHotels and Motels and Food and Beverage Services
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