Senior Customer Care Lead: Strategy

Senior Platform Engineer/Squad Lead, Kafka Senior Platform Engineer/Squad Lead, Kafka View all jobs Add expected salary to your profile for insights Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create. Why Mox Everything at Mox – from our...

A senior care organization in Hong Kong seeks a Human Resources Manager to manage employees' compensation, ensure compliance with local regulations, and oversee payroll processing at elderly homes. The ideal candidate will have over 3 years of supervisory experience, expertise in the HRIS system, and proficiency in MS Excel and bilingual communication. The...

Select how often (in days) to receive an alert: Senior Customer Care Manager Your Role Lead a team to manage a special customer care team to handle special customers with demanding nature / potential complaint condition / complaint background in Contact Centre Monitor and supervise the communication process between complainants / demanding customers and...

Join to apply for the Customer Care Operations Manager role at Cathay Pacific Reports to: Customer Care Hub Manager Cathay Customer Contact Centers are poised for a significant transformation as we accelerate our agenda to become “one of the world’s greatest service brand”, with significant investment being made on technology, innovation, people and...

Senior Customer Care Executive Responsibilities Handle inbound and outbound call activities in Contact Centre. Especially deal with demanding customers and complainants by supervising the communication process between such customers and internal call agents. Plan and suggest the strategy to deal with complicated and complaint cases. Execute the solution with...

A leading tech company in Hong Kong seeks a Senior Platform Engineer/Squad Lead to build and maintain a modern cloud-native data platform. Applicants should have over 12 years of experience in IT, focusing on database and messaging system management, with proficiency in AWS services, Kafka, and data governance. This role requires a bachelor's degree and...

Join to apply for the Customer Care Associate role at AXA Hong Kong and Macau 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities Conduct outbound calls to customer, e.g. post‑sales call, audit call, follow up case from other teams, etc. Cross team support for handle customer inquiries...

A leading travel technology firm based in Hong Kong is seeking a seasoned Senior Manager of Customer Experience Strategy. This role requires 8-10 years of experience in CX or UX, focused on developing and implementing a customer experience framework. The ideal candidate will possess strong strategic and collaborative skills, advocating for customer needs and...

A leading aviation company in Hong Kong is seeking a Customer Care Operations Manager responsible for leading Contact Center operations of up to 150 full-time employees. This role requires a seasoned leader with extensive experience in driving customer experience strategies, managing risks, and overseeing operational excellence. Ideal candidates will have...

A leading strategy consulting firm in Hong Kong is seeking a Consultant/Senior Consultant to develop tailored strategies and business models. You will lead project modules, interact with management-level clients, and guide team efforts in a dynamic environment. Ideal candidates have 4-6 years of consulting experience, an MBA from a top institution, and...