Senior Leader, Customer Care Operations

Join to apply for the Customer Care Operations Manager role at Cathay Pacific Reports to: Customer Care Hub Manager Cathay Customer Contact Centers are poised for a significant transformation as we accelerate our agenda to become “one of the world’s greatest service brand”, with significant investment being made on technology, innovation, people and...

A senior care organization in Hong Kong seeks a Human Resources Manager to manage employees' compensation, ensure compliance with local regulations, and oversee payroll processing at elderly homes. The ideal candidate will have over 3 years of supervisory experience, expertise in the HRIS system, and proficiency in MS Excel and bilingual communication. The...

Select how often (in days) to receive an alert: Senior Customer Care Manager Your Role Lead a team to manage a special customer care team to handle special customers with demanding nature / potential complaint condition / complaint background in Contact Centre Monitor and supervise the communication process between complainants / demanding customers and...

Responsibilities Deliver quality services to resolve customer enquiries and complaints from both telephone and online channels in a customer‑centric and professional manner. Take immediate actions towards potential customer complaints and provide constructive advice for continuous improvement. Consolidate customers’ feedback from all channels and prepare...

Join to apply for the Customer Care Manager – Innovation Lab role at Cathay Pacific Role IntroductionReports to: Global Head of Customer Contact Cathay Customer Contact Centers are poised for a significant transformation as we accelerate our agenda to become “one of the world’s greatest service brand”, with significant investment being made on...

Senior Customer Care Executive Responsibilities Handle inbound and outbound call activities in Contact Centre. Especially deal with demanding customers and complainants by supervising the communication process between such customers and internal call agents. Plan and suggest the strategy to deal with complicated and complaint cases. Execute the solution with...

A leading customer service firm in Hong Kong is looking for a Senior Customer Care Manager to lead a specialized team focused on handling demanding customers and complaints within a contact center. Ideal candidates should have a university degree or diploma, extensive MPF client service experience, and proven leadership abilities. The role requires excellent...

A banking institution in Hong Kong is seeking a Senior Customer Care Officer (Investment) to enhance customer service operations. The role involves managing inquiries via various channels, supporting new joiners, and ensuring high customer satisfaction. Candidates should possess 3 years of relevant experience and a valid HKSI license. This position is...

Customer Service Representative (eMPF Centre) – Fresh Graduates are welcomed HKT Enterprise Solutions Responsibilities Handling customers' enquiries and complaints with excellent customer service manner. Respond quickly and politely to all inbound / outbound calls, customer, and service partners with the professional service standard at all times Provide...

A leading aged care provider seeks a Care Team Leader in Hong Kong, offering a full-time position. The role involves leading a team to ensure quality care is delivered, managing performance issues, and maintaining effective communication. Candidates should have a strong background in the Aged Care Industry, with experience in leadership and excellent...