Senior Customer Care Manager

A senior care organization in Hong Kong seeks a Human Resources Manager to manage employees' compensation, ensure compliance with local regulations, and oversee payroll processing at elderly homes. The ideal candidate will have over 3 years of supervisory experience, expertise in the HRIS system, and proficiency in MS Excel and bilingual communication. The...

Partnerships Senior Manager, Southeast Asia Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning,...

Join to apply for the Customer Care Operations Manager role at Cathay Pacific Reports to: Customer Care Hub Manager Cathay Customer Contact Centers are poised for a significant transformation as we accelerate our agenda to become “one of the world’s greatest service brand”, with significant investment being made on technology, innovation, people and...

A leading global benefits company is seeking a Partnerships Senior Manager for Southeast Asia. In this pivotal role, you will build strategic business relationships to enhance the company's standing, focusing on partnerships, travel experiences, and key merchant relationships. The ideal candidate will have over 10 years of experience in relationship...

Senior Customer Care Executive Responsibilities Handle inbound and outbound call activities in Contact Centre. Especially deal with demanding customers and complainants by supervising the communication process between such customers and internal call agents. Plan and suggest the strategy to deal with complicated and complaint cases. Execute the solution with...

A leading customer service firm in Hong Kong is looking for a Senior Customer Care Manager to lead a specialized team focused on handling demanding customers and complaints within a contact center. Ideal candidates should have a university degree or diploma, extensive MPF client service experience, and proven leadership abilities. The role requires excellent...

Customer Care Manager Hang Seng’s Customer Contact Centre, ranked among the best phone‑banking service providers, is seeking a high‑calibre professional to lead and supervise a team in addressing and resolving customer feedback, including complaints, compliments, suggestions and special cases, reporting directly to the Head of Strategic Operations...

Join to apply for the Customer Care Manager – Innovation Lab role at Cathay Pacific Role IntroductionReports to: Global Head of Customer Contact Cathay Customer Contact Centers are poised for a significant transformation as we accelerate our agenda to become “one of the world’s greatest service brand”, with significant investment being made on...

Select how often (in days) to receive an alert: Customer Care Consultant (Call-centre) Job Accountabilities Provide professional customer services to the General Insurance claims enquiries by phone and/or email Maintain our customer services in good quality to achieve customer satisfaction Support ad-hoc projects and administrative tasks as assigned Job...

A banking institution in Hong Kong is seeking a Senior Customer Care Officer (Investment) to enhance customer service operations. The role involves managing inquiries via various channels, supporting new joiners, and ensuring high customer satisfaction. Candidates should possess 3 years of relevant experience and a valid HKSI license. This position is...