Customer Care Manager

Join to apply for the Customer Care Operations Manager role at Cathay Pacific Reports to: Customer Care Hub Manager Cathay Customer Contact Centers are poised for a significant transformation as we accelerate our agenda to become “one of the world’s greatest service brand”, with significant investment being made on technology, innovation, people and...

Select how often (in days) to receive an alert: Senior Customer Care Manager Your Role Lead a team to manage a special customer care team to handle special customers with demanding nature / potential complaint condition / complaint background in Contact Centre Monitor and supervise the communication process between complainants / demanding customers and...

Select how often (in days) to receive an alert: Customer Care Supervisor Responsibilities Handle inbound and outbound call activities in Contact Centre Especially deal with demanding customers and complainants by supervising the communication process between such customers and internal call agents. Plan and suggest the strategy to deal with complicated and...

Customer Care Manager – Hang Seng Bank Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs. Responsibilities Lead and supervise a team to...

Responsibilities Deliver quality services to resolve customer enquiries and complaints from both telephone and online channels in a customer‑centric and professional manner. Take immediate actions towards potential customer complaints and provide constructive advice for continuous improvement. Consolidate customers’ feedback from all channels and prepare...

Our client is a leading High-tech electronics consumer products company, they invite bright and energetic candidate for the following vacancy: Customer Care Officer Responsibilities: Handle daily customer feedback Resolve customer complaints and respond in a timely manner, ensure the feedback from external/ internal customer Requirements: HKDSE or above...

Select how often (in days) to receive an alert: Customer Care Executive Responsibilities Handle inbound and outbound call activities in Contact Centre Especially deal with demanding customers and complainants by supervising the communication process between such customers and internal call agents. Plan and suggest the strategy to deal with complicated and...

Join to apply for the Customer Care Associate role at AXA Hong Kong and Macau 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities Conduct outbound calls to customer, e.g. post‑sales call, audit call, follow up case from other teams, etc. Cross team support for handle customer inquiries...

Join to apply for the Customer Care Manager – Innovation Lab role at Cathay Pacific Role IntroductionReports to: Global Head of Customer Contact Cathay Customer Contact Centers are poised for a significant transformation as we accelerate our agenda to become “one of the world’s greatest service brand”, with significant investment being made on...

A leading insurance company in Hong Kong is seeking a Customer Care Consultant to provide professional customer services for general insurance claims. The ideal candidate is a fresh graduate or someone with at least 3 years of relevant experience. Proficiency in Cantonese and English is required, and knowledge of Mandarin is an advantage. This role involves...