Customer Care Executive

Senior Customer Care Executive Responsibilities Handle inbound and outbound call activities in Contact Centre. Especially deal with demanding customers and complainants by supervising the communication process between such customers and internal call agents. Plan and suggest the strategy to deal with complicated and complaint cases. Execute the solution with...

eMPF Customer Care Executive Job Duties: Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries Plan and suggest the strategy to deal with complicated and complaint cases Execute the solution with call agents or may require calling the complainants Assist to manage a call centre sub-team, especially to monitor the...

A recruitment agency in Hong Kong is seeking a customer service representative to handle calls, emails, and WhatsApp interactions while maintaining the highest level of customer care. Candidates should possess an associate degree or a diploma with call center experience. Excellent customer service and communication skills are preferred, and fresh graduates...

Handle all calls / emails / WhatsApp for clients in professional manner and follow up the cases according to the procedures set Assist to handle complaints Maintain customer log in relative systems (system name if available) Assist to provide the highest level of customer care service to achieve Company requirements & business target Support ad-hoc projects...

Join to apply for the Customer Care Operations Manager role at Cathay Pacific Reports to: Customer Care Hub Manager Cathay Customer Contact Centers are poised for a significant transformation as we accelerate our agenda to become “one of the world’s greatest service brand”, with significant investment being made on technology, innovation, people and...

Select how often (in days) to receive an alert: Customer Care Supervisor Responsibilities Handle inbound and outbound call activities in Contact Centre Especially deal with demanding customers and complainants by supervising the communication process between such customers and internal call agents. Plan and suggest the strategy to deal with complicated and...

Select how often (in days) to receive an alert: Senior Customer Care Manager Your Role Lead a team to manage a special customer care team to handle special customers with demanding nature / potential complaint condition / complaint background in Contact Centre Monitor and supervise the communication process between complainants / demanding customers and...

Our client is a leading High-tech electronics consumer products company, they invite bright and energetic candidate for the following vacancy: Customer Care Officer Responsibilities: Handle daily customer feedback Resolve customer complaints and respond in a timely manner, ensure the feedback from external/ internal customer Requirements: HKDSE or above...

A leading insurance company in Hong Kong is seeking a Customer Care Consultant to provide professional customer services for general insurance claims. The ideal candidate is a fresh graduate or someone with at least 3 years of relevant experience. Proficiency in Cantonese and English is required, and knowledge of Mandarin is an advantage. This role involves...

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people -...