Customer Care Officer

A leading high-tech electronics consumer products company in Hong Kong seeks a Customer Care Officer. The role involves handling daily customer feedback and resolving complaints efficiently. Candidates should have HKDSE or above, experience in customer service, and strong communication skills in English, Chinese, and Mandarin. Proficiency in MS Office is...

Select how often (in days) to receive an alert: Customer Care Supervisor Responsibilities Handle inbound and outbound call activities in Contact Centre Especially deal with demanding customers and complainants by supervising the communication process between such customers and internal call agents. Plan and suggest the strategy to deal with complicated and...

Join to apply for the Customer Care Operations Manager role at Cathay Pacific Reports to: Customer Care Hub Manager Cathay Customer Contact Centers are poised for a significant transformation as we accelerate our agenda to become “one of the world’s greatest service brand”, with significant investment being made on technology, innovation, people and...

Select how often (in days) to receive an alert: Senior Customer Care Manager Your Role Lead a team to manage a special customer care team to handle special customers with demanding nature / potential complaint condition / complaint background in Contact Centre Monitor and supervise the communication process between complainants / demanding customers and...

A leading hearing healthcare provider in Hong Kong is seeking a Hearing Care Officer to enhance patient support through clinical administration and customer service. The role involves responding to inquiries, scheduling appointments, and assisting in clinical audiology tasks. Candidates should have strong interpersonal skills, a good command of English and...

Select how often (in days) to receive an alert: Customer Care Executive Responsibilities Handle inbound and outbound call activities in Contact Centre Especially deal with demanding customers and complainants by supervising the communication process between such customers and internal call agents. Plan and suggest the strategy to deal with complicated and...

Manager Customer Care (5 months fixed term contract) We are currently seeking a high calibre professional to join our team as a Manager Customer Care (5 months fixed term contract). In this role you will: Handle and resolve customer complaints and enquiries for Pensions received from different sources in a proper manner to customer satisfaction and to...

eMPF Customer Care Executive Job Duties: Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries Plan and suggest the strategy to deal with complicated and complaint cases Execute the solution with call agents or may require calling the complainants Assist to manage a call centre sub-team, especially to monitor the...

A banking institution in Hong Kong is seeking a Senior Customer Care Officer (Investment) to enhance customer service operations. The role involves managing inquiries via various channels, supporting new joiners, and ensuring high customer satisfaction. Candidates should possess 3 years of relevant experience and a valid HKSI license. This position is...

Senior Customer Care Executive Responsibilities Handle inbound and outbound call activities in Contact Centre. Especially deal with demanding customers and complainants by supervising the communication process between such customers and internal call agents. Plan and suggest the strategy to deal with complicated and complaint cases. Execute the solution with...